Client Manager-Employee Benefits

Location Grand Rapids, Michigan – Hybrid 3 days a week required in office. What you’ll do The Employee Benefits Client Manager (CM) works with the Producer or Client Executive (CE) to implement a client's employee benefits. The CM is responsible for day‑to‑day client management and support. Responsibilities include preparing communication materials and conducting open enrollment meetings. Essential Duties and Responsibilities Account Service Establish and maintain the day‑to‑day business relationship with the client, becoming the first point of contact Work with clients, producers and other team members to implement a comprehensive customer service plan Coordinate and support clients regarding open enrollment meetings, including preparation of communication materials Complete COBRA paperwork on behalf of the client, both at renewal and for new group setup Distribute or facilitate distribution of resource information provided by the Client Executive (CE) to clients to continually keep them informed of benefit trends, state and federal legislation, rules, and regulations Liaison with compliance department and Client Executive (CE) to advise clients on government reporting compliance issues, and to assist with the preparation of client specific compliance resources Compile and maintain client and benefit plan information in EPIC’s CRM – new group setup and renewals, data provided by Client Executive Issue resolution for simple claims, coordinate escalated claims with the claims department and share communication to the claimant regarding contact points post transfer to the claims department Resolve enrollment and eligibility issues Research and resolve client billing issues Maintain open and continuing communication with the assigned Client Executive on all client issues and events Coordinate and participate in consistent training/mentoring events with the Client Executive Personal and Organizational Development Work with CE to set priorities and manage workflow to ensure goals are met Maintain client timekeeper logs, and update benefits information on agency management systems, manuals or other required documentation and records Be responsive and interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company Stay informed regarding industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance Project a professional image in action and appearance What you’ll bring General knowledge of coverages and services regarding employee benefits; including fully insured, self‑insured, and level‑funded options Intermediate knowledge of navigating the Internet and various Microsoft Office programs (Windows, Outlook, Word, PowerPoint, Publisher and Excel) Strong attention to detail and time management abilities Strong ability to multi‑task and assign priorities Ability to work effectively and efficiently in a team environment as well as independently without direct supervision Good interpersonal communication skills Experienced with agency management systems and HR portals, with the capability to learn and use other systems quickly and effectively Education and/or Experience High school diploma required; some college preferred Requires two or more years’ experience as a Client Manager with a benefits consulting or brokerage firm, or comparable experience with an insurance carrier, or TPA Must be able to work in a fast‑paced environment with demonstrated ability to juggle multiple competing tasks and demands Must have a high level of interpersonal skills to handle sensitive and confidential situations. The position continually requires teamwork, responsiveness, demonstrated poise, tact, and diplomacy Certificates, Licenses, Registrations Life and Health License; or willing to obtain within 60 days of hire date Valid Driver License Benefits & Perks Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non‑exempt employees; 12 company‑observed paid holidays; 4 early‑close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Quarterly employee recognition program for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women’s Coalition, EPIC Veterans Group Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We’re in the top 10 of property/casualty agencies according to “Insurance Journal” EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcome to our clients. California Applicants – View your privacy rights at: #J-18808-Ljbffr EPIC Insurance Brokers & Consultants