Bilingual Sales Associate

Sales Associate

Sales associates are the primary customer-facing personnel who provide fast, efficient, and professional service while accurately managing transactions. This role focuses on delivering outstanding customer service while accurately managing transactions such as wires, check cashing, loans, money orders, bill payments, and top-ups, lottery tickets and online sales. The Sales Associate is responsible for handling and balancing cash drawers, maintaining confidentiality of customer information, and ensuring compliance with company, state, and federal regulations. Additionally, this position identifies cross-selling opportunities, provides prompt and professional assistance with customer inquiries, and proactively enhances the company's acceptance and branding in the market.

KEY REQUIREMENTS: Minimum experience and requirements:

• High School Diploma or GED.
• Must speak Spanish fluently and at least basic English communication.
• Ability using computer's keyboard (letters and numbers) and computer mouse.
• Detail oriented especially when reading, writing, and counting numbers and currency.
• Strong verbal & written communication skills for constant interaction with customers in person or by phone.
• Passion to provide outstanding customer service.
• Ability to analyze customer needs, advises about rates, & make recommendations.
• Ability to gather key information to find solutions for our customers.
• Maintains confidentiality of customer information.
• Ability to manage large amounts of cash transactions.
• Team player, collaborator, and service oriented.
• Maintains a clean and organized work environment.
• Maintains and applies current procedural knowledge for compliance guideline standards.
• Other tasks as assigned by management.

Work Demands

Office Environment. Open sales floor or a supermarket customer service booth. The environment in this position may vary based on the location of the store. It is expected that the noise level in commercial locations is at a moderate level.

KEY RESPONSIBILITIES:

• Transaction Processing: Wires, cash checks, loans, and sell various company products like money orders, bill payments, lottery tickets and online sales, top-ups and reloads.
• Customer Service: Serve as the first point of contact for customers, answer questions, and direct them to the appropriate for their needs.
• Cash Management: Each shift associate must count and balance cash drawers, verify balance with the system, and handle cash responsibly to prevent errors and maintain accuracy. Process deposits from and to the bank. Handling of cash received and delivering by agents.
• Cross-Selling: Identify and recommend additional company products and services that meet customer needs, cross-selling focused on meeting goals. Use available company materials (flyers or prizes) to promote and offer the company's products.
• Compliance & Security: Comply with company, state and federal policies and regulations, maintain client confidentiality and identify and report any inappropriate or suspicious activity.
• Record Keeping: Keep track of all shift transactions and other relevant information using the company's systems or procedures.
• Marketing & Promotion: Support company marketing initiatives when required, such as distributing flyers, sharing promotional materials with customers, or assisting with in-store and out-of-store campaigns, always ensuring professionalism and alignment with company branding.
• Other Tasks: Other tasks of a similar nature, scope, or level of responsibility as assigned by Management (e.g., assisting with in-store and out-of-store promotions, supporting marketing initiatives, or helping with operational improvements).

Physical Demands

Frequent sitting and operating of computers, phone, calculator. Hand manipulation: Use of hands to grab, organize, turn things, and related (20% to 50% of the time). Observing, listening, and talking to customers and coworkers (70% of the time) Sitting: 80% of the time. Standing/Walking: 1% to 20% of the time) Inclined/Bending: 1% to 20% of the time) Standing and/or carrying things up to 20 lbs. (1% to 5% of the time) Pushing/Pulling up to 20 lbs. (1% to 5% of the time) Extended sitting hours. Observing and listening. Cleaning and organizing as needed. Capture data: 20% to 35 of the time.

Benefits We Offer:

• Medical, dental, and vision insurance
• Retirement plan: 401(k)
• Paid training
• Free life insurance
• Free long-term disability insurance
• Growth opportunities
• Employee referral bonus
• Paid time off (PTO)
• Incentive plan: to be discussed with the manager