Audio Visual Specialist

Audiovisual Specialist

Pay: $31.69 an hour

Position Summary

Rosalind Franklin University of Medicine and Science (RFUMS) is seeking a full-time Audiovisual Specialist (AVS) to join our Information Technology Services (ITS) department. As part of the Audiovisual Services team, the AVS works under the supervision of the Service Delivery Manager and the technical direction of the Audiovisual Lead to deliver reliable, high-quality AV services to the RFUMS community.

The primary duties and responsibilities of this position include hands-on technical support, operation, troubleshooting, and maintenance of audiovisual systems supporting classrooms, conference rooms, university events, and other campus activities. The AVS works closely with colleagues across Information Technology Services to provide responsive customer service, technical assistance, and user training to faculty, staff, students, and university guests. This is a full-time, on-campus position with no remote or hybrid work. This is a bargaining unit position.

Our generous benefits package includes medical, dental, and vision plans; paid parental leave; short-term and long-term disability plans; life insurance; flexible spending accounts; and a 403(b) retirement plan which includes an 8% employer contribution after two years of service. RFUMS is committed to employee well-being and work-life balance. Full-time staff members are eligible for three weeks of vacation / paid leave, 15 sick days, and 13 holidays plus two floating holidays.

All benefits are subject to applicable eligibility requirements, accrual schedules, university policies, and the Collective Bargaining Agreement.

Who We Are

RFUMS is a graduate health sciences university dedicated to improving the wellness of all people through interprofessional education, scientific discovery, and the application of knowledge. Through collaboration, innovation, and scholarship, RFUMS prepares future healthcare professionals and advances research to improve human health.

ITS supports the university's academic, research, and administrative operations by providing reliable, secure, and innovative technology solutions. Our department brings together teams of skilled professionals who share a commitment to technical excellence, responsive service, and collaboration. Together, we work to advance the university's mission while empowering students, faculty, and staff to make effective use of technology.

Within ITS, Service Delivery encompasses the IT Help Desk, Desktop Support, and Audiovisual Services, providing direct technology support to the university community. Our Audiovisual Services team supports classroom technology, conference and meeting spaces, videoconferencing, and campus events. Working alongside colleagues throughout ITS, the team combines technical expertise, customer service, and teamwork to deliver dependable audiovisual experiences that support teaching, learning, research, and university activities.

Essential Duties & Responsibilities

• Operate, maintain, and troubleshoot professional, integrated audiovisual systems from manufacturers such as Crestron, Extron, Biamp, Logitech, and Neat, including classroom presentation systems, videoconferencing equipment, audio and lighting systems, and portable AV equipment.
• Prepare, configure, and operate audiovisual equipment for university events, lectures, meetings, and presentations, including live technical support and post-event breakdown.
• Provide end-user support for videoconferencing platforms such as Zoom and Google Meet, including troubleshooting audio and video issues, device selection, and common application and operating system settings.
• Provide responsive technical assistance, customer service, and user training to faculty, staff, students, and university guests.
• Perform routine system testing, inspections, and preventive maintenance to ensure equipment readiness. Maintain accurate equipment inventories and service documentation.
• Manage assigned service requests, prioritize workload, and document troubleshooting activities and resolutions in the university's IT service management system.
• Collaborate with the Audiovisual Lead, Service Delivery Manager, and fellow ITS team members on daily operations, projects, and service improvements, and perform basic IT troubleshooting as cross-trained.
• Support occasional evening and weekend assignments for scheduled events or special projects.

Conditions of Employment

• Must achieve satisfactory results from a background check.

Required Education & Experience

• High school diploma or equivalent.
• At least one year of experience working with AV equipment in a professional setting.

Required Knowledge, Skills, & Abilities

• Proficiency with Microsoft Office products.
• Working knowledge of common videoconferencing platforms, including Zoom and Google Meet, and the ability to troubleshoot basic end-user audio, video, and device configuration issues.
• Ability to communicate effectively, both verbally and in writing.
• Strong troubleshooting skills and the ability to work both independently and as part of a team.
• Ability to manage multiple tasks and explain technical concepts to nontechnical users.
• Willingness to learn and apply basic IT troubleshooting skills to better assist end users.

Preferred Qualifications

• Bachelor's degree in a related field.
• Experience in an academic or higher education environment.
• Three or more years of experience in a comparable audiovisual support role.
• Experience supporting live events, presentations, or instructional environments, including real-time troubleshooting of audio, video, and presentation systems.

Typical Physical Demands & Working Conditions

• Ability to lift, carry, and transport audiovisual equipment as required to support installations, maintenance, and events.
• Ability to safely use hand and power tools, ladders, and other equipment necessary for audiovisual installation, maintenance, and troubleshooting.
• Position may require standing, kneeling, and working at heights during equipment installation and troubleshooting.
• Work will be performed in classrooms, auditoriums, conference rooms, and other university spaces.
• Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.
• This position is represented by the International Alliance of Theatrical Stage Employees (IATSE) Local No. 2 and is subject to the terms and conditions outlined in the Collective Bargaining Agreement (CBA).

EOE, Including Disability / Vets