Front Desk Receptionist

Job Description

Job Description

Job Description:

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As our Receptionist, you will need to be an empathetic and compassionate person since you will be the first point of contact between our clients and the company. You will receive families and guests by greeting and welcoming them. You will answer, screen and forward incoming phone calls and emails in a timely and efficient manner. You will perform other clerical duties such as data entry, managing appointment calendars, photocopying, filing and distributing paperwork. Multitasking and stress management skills are essential for this position.

To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. It is important to be a team player and work well with others.

This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest standards.

Responsibilities:

• Bilingual Spanish/English required.
• Answering phone/take detailed messages (High-volume calls)
• Retrieve and answer emails
• Make daily schedules, logs and list
• Take family first calls
• Dispatch for case removals
• Enter all case data into the computer
• Schedule appointments for service arrangement counsel
• Approval viewing authorizations
• Receive flowers/clothing/mail and delivery
• Escort family to counseling conference / visitation rooms
• Maintaining slumber room assignment log
• Faxing and e-mailing of documents
• Input data via smart director
• Communicate effectively in written and oral form.
• Develop and maintain effective working relationships.
• Must be able to read and interpret Mortuary and Cemeteries policies, procedures.
• Provide excellent customer service skills by responding to common
• inquiries or complaints from customers
• Effectively present information to family members, co-workers and management.
• Ability to follow multiple pending requests through to completion.
• Ability to organize and coordinate projects.
• Ability to concentrate and complete moderately complex forms.
• Work independently with initiative and little supervision.
• Maintain confidentiality.
• Interpersonal skills including tact, patience and diplomacy. Ability to express or exchange information by means of the spoken word.

Physical and Environmental Requirements:

• Sit for sustained periods of time on a daily basis.
• Perform tasks requiring intermittent bending, stooping, and walking..
• Sustain frequent movement of the fingers, wrists, hands, and arms.

Our Benefits include:

• Health Insurance (Medical, Dental)
• 401 Plan
• Vacation & Sick Time

 

For additional information contact or to complete an application please visit:
Angelus Funeral Home
3875 Crenshaw Blvd.