Aesthetic Practice Manager

Job Description

Job Description

Aesthetic Practice Manager

Location: Charlotte, NC

Employment Type: Full-Time

Salary: $70,000-$75,000 annually, plus performance-based bonus potentail

Experience Required: 3+ Years in Med Spa, Plastic Surgery or other Aesthetic Practice Management

About Us

We are a highly reputable plastic surgery and medical aesthetics practice known for excellence in patient care and a commitment to delivering exceptional patient experiences. As we continue to expand, we are looking for a seasoned Practice Manager to lead day-to-day operations.

Position Overview

The Practice Manager will oversee daily business operations, team performance, and client satisfaction in our high-volume practice. The ideal candidate has a strong leadership presence, a deep understanding of the aesthetics industry, and a proven track record of growing and managing successful teams and practices.

Key Responsibilities

• Oversee and optimize daily operations within location
• Lead, train, and support front desk staff, providers, and support teams
• Ensure consistent, high-quality client experiences and satisfaction; ensure patient journey is positive and seamless
• Manage schedules, systems, inventory, and vendor relationships
• Meet and exceed all monthly service and retail goals; coach team to meet and exceed goals
• Track individual and team sales performance and other KPIs
• Monitor and report KPIs and implement strategies to improve revenue, retention, and operational efficiency
• Ensure compliance with all state regulations and company protocols
• Support business development, marketing campaigns, and client outreach
• Act as a liaison between ownership and staff; collaborate with ownership to identify areas of opportunity and execute on ideas
• Implement and improve systems and processes
• Hire, onboard, and train staff; implement corrective actions or terminations as needed
• Focus on revenue growth
• Support sales process including oversight of lead management and conversion, and close consultations
• Administrative duties including payroll calculation and submission, tracking of PTO or other benefits, receptionist duties when necessary

Qualifications

• Minimum of 3 years of management experience in a plastic surgery practice or medical spa
• Strong leadership and team-building skills
• Excellent communication, organizational, critical thinking, and problem-solving abilities
• Strong business acumen and financial literacy
• Deep knowledge of aesthetic treatments and services
• Professional, polished, and patient-friendly demeanor
• Collaborative, coachable, positive demeanor
• Ability to perform and make decisions both independently and in collaboration with ownership
• Managerial experience in a plastic surgery or other aesthetic practice is strongly preferred

What We Offer

• Competitive salary: $70,000-75,000 annually, plus performance-based bonus potential
• Opportunity to manage a fast-pasted environment with professionalism and positivity
• Ability to have a direct impact on the growth of the business and team
• A reputable practice that is open to great ideas to continuously improve on the strong foundation we’ve built