Workforce Management Analyst

Job Description The Workforce Management Analyst supports timekeeping, attendance tracking, and scheduling processes across U.S. and Canadian operations, focusing on UKG and related payroll systems. The role serves as a subject‑matter expert, ensures compliance with labor regulations, and provides reporting and analytics to support labor forecasting and scheduling strategies. This hybrid position is based in the Pioneer Square area of Seattle, WA. Responsibilities Serve as the subject‑matter expert for UKG Workforce Management timekeeping, attendance tracking, and scheduling across U.S. and Canadian operations, with eventual responsibility for labor forecasting and analytics. Work closely with business operations, IT, HR, and technology vendors to support existing workforce management, time and attendance, and scheduling systems, and to optimize solutions through process improvements, system enhancements, and new technology implementations. Ensure that timekeeping and workforce scheduling systems comply with applicable federal, state, provincial, and local laws, as well as corporate governance requirements. Monitor and validate accurate capture of worked hours, attendance exceptions, PTO and leave usage, and schedule adherence prior to payroll processing. Identify system or process deficiencies related to workforce management and recommend and implement improvements to workflows, controls, documentation, and automation. Act as a liaison between payroll, HR, operations, and IT to capture business requirements and translate them into technical specifications. Support internal and external audits of timekeeping, attendance, and scheduling processes by preparing audit documentation, tracking findings, and implementing remediation actions. Provide reporting and analytics on time and attendance data, including absence trends, exception volumes, schedule adherence, and labor cost variances, and support the development of forecasted labor models and staffing recommendations. Collaborate with payroll accounting and payroll operations teams to resolve variances and issues arising from timekeeping and scheduling data. Lead or contribute to projects and initiatives such as system rollouts, process improvements, and training efforts related to workforce management and timekeeping solutions. Communicate technical and process information clearly to stakeholders at all levels, fostering strong relationships across operations, HR, IT, and vendor partners. Essential Skills Bachelor’s degree in business, human resources, finance, analytics, or a related discipline. Minimum of 5–7 years of related experience in time and attendance, scheduling, workforce management, or equivalent functions. Experience working within UKG and payroll systems, with strong understanding of payroll inputs and impacts. Experience in a large, complex, multi‑jurisdiction enterprise environment spanning the U.S. and Canada. Experience implementing or supporting HCM, workforce management, time and attendance, or scheduling systems such as UKG Pro, Kronos Workforce Dimensions, Kronos Central, ADP eTime, or similar platforms. Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and lookup functions, and strong working knowledge of other Microsoft Office applications. Strong analytical, problem‑solving, and critical‑thinking skills, with the ability to use data analysis tools and generate meaningful reports. Ability to communicate technical information effectively with stakeholders and management at all levels. Demonstrated experience leading projects or initiatives such as system rollouts, process improvements, or training programs. Excellent verbal and written communication skills, with a proven ability to build effective relationships across operations, HR, IT, and vendor partners. Additional Skills & Qualifications UKG Certified Professional or equivalent UKG Workforce Management certifications. Experience with Kronos Workforce Dimensions and Kronos Central. Experience with ADP eTime or similar time and attendance solutions. Professional payroll certifications such as CPP or FPC. Experience with workforce planning and schedule planning in complex environments. Exposure to or experience supporting HCM platforms and broader HR technology ecosystems. Background in analytics or finance that supports labor forecasting and cost analysis. Ability to act as a trusted partner and advisor to senior stakeholders on workforce management topics. Work Environment This role operates in a hybrid work environment based in downtown Seattle, Pioneer Square. The headquarters offers a modern workspace with a notable rooftop view, inspiring collaboration. On‑site work may involve commuting to downtown, where parking can be expensive, so candidates should plan accordingly. Job Type & Location Contract to Hire position based out of Seattle, WA. Pay & Benefits Pay range: $50.00 – $60.00 per hour. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type Hybrid position in Seattle, WA. Application Deadline This position is anticipated to close on Jun 29, 2026. Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance For all positions located in the city and county of San Francisco, qualified applicants with arrest and conviction records will be considered for employment. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr