Outreach Specialist

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. Frequently, medications cause more harm than good. Incorrect drugs and doses cost the U.S. healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting‑edge data science, machine learning, AI, and deep clinical expertise to introduce a patient‑centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams. Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers. The Role Are you passionate about improving patients’ lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine’s software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services. The position is a temporary role expected to last through December2026. What You’ll Be Doing Engage pharmacies by phone to deliver Arine’s services on behalf of patients’ health plans (expectation of 75–100 outbound calls each day). Identify and create follow‑up tasks and escalation to a pharmacist. Obtain provider contact information to facilitate the delivery of clinical interventions. Gather patient information required for clinical interventions. Maintain accurate record keeping in Arine’s software platform. Participate in process‑improvement meetings and team meetings to optimize workflows. Undertake other assigned projects. Who You Are and What You Bring At least 6 months of experience in a high‑volume call center in a healthcare environment with basic medical terminology and medication names (brand and generic). Strong computer skills, including proficiency with Google products and call‑center software, including dialers. Ability to manage questions and/or resistance from pharmacy staff and to “expertly” elevate issues appropriately. Ability to think critically, especially when navigating Interactive Voice Response (IVR) systems. Excellent written and oral communication skills. Understanding of PHI access regulations and responsibilities. Comfort with a call‑center environment and repetitive work. A team‑player mindset with the ability to work independently. Availability to work 40 hours/week (within company operating hours of Monday‑Friday, 6 am‑6 pm Pacific Time, with up to two rotating Saturday shifts/month). Nice‑to‑Haves Experience with auto‑dialers. Remote Work Requirements An established private work area that ensures information privacy. Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up. Remote work, with requirement to attend on‑site meetings multiple times per year (e.g., interview process, onboarding, and team meetings). Joining Arine offers a dynamic role and the opportunity to contribute to the company’s growth and shape its future. There may also be potential equity opportunities, and unparalleled learning and growth prospects, collaborating closely with experienced clinicians, engineers, software architects, and digital‑health entrepreneurs. The posted range represents the expected base salary range for this position and does not include other components of the compensation package, benefits, or perks. The hourly range for this position is: $17–20 per hour. Job Requirements Ability to pass a background check. Must live in and be eligible to work in the United States. Information Security Roles and Responsibilities All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible for maintaining a secure working environment and following all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine. Equal Opportunity Employer – Arine is an equal‑opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission. #J-18808-Ljbffr