Certified Medical Assistant

Job Title

Essential Functions

Documents and submits required information and data in a timely fashion.

Clearly and accurately documents designated processes, policies, products, service offerings, etc.

Ensures that documentation is tailored to expected readers/users.

Uses correct terminology.

Conforms to required style and format.

Treats patients and families with compassion and implements a plan of care.

Bases care decisions on a plan of care.

Monitors and documents patient response.

Establishes rapport with clients.

Adapts communication style, listens and responds to patient needs.

Recognizes age-specific responses to treatment.

Provides effective interventions.

Respects patients confidentiality and privacy.

Supports social, spiritual, and cultural needs of patients and families.

Manages difficult or emotional patient situations.

Develops expected outcomes that provide direction for continuity of care.

Involves patient/family and other disciplines to determine expected outcomes.

Modifies expected outcomes based on changes in the assessment of the patient.

Includes the patient and others involved in the care in the evaluation process.

Evaluates the plan in relation to patient responses and expected outcomes.

Documents the results of the evaluation.

Demonstrates technical skill in using equipment appropriate for the role.

Understands equipment operation.

Maintains equipment in working order.

Troubleshoots equipment problems.

Uses technology to increase productivity.

Adapts to new technology.

Additional Duties

Adheres to the hospital and departmental attendance and punctuality guidelines.

Performs all job responsibilities in alignment with the core values, mission, and vision of the organization.

Performs other duties as required and completes all job functions as per departmental policies and procedures.

Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).

Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.

Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.

For non-clinical areas, has attended training and demonstrates the usage of age-specific customer service skills.

Wears protective clothing and equipment as appropriate.

Qualifications

High School Diploma or GED (Required)

Work Experience

1 year of clinical work experience. PhoebePutney Health System clinical rotation and/or medical assistant internship experience will be considered in lieu of actual work experience. (Required)

Licenses and Certifications

Certified Medical Assistant (CMA) (Preferred)