HR Employee Services Specialist

Hours: full-time (37.5 hours per week) Monday through Friday On-Site / Non-Remote

Location: Lynchburg VA 24501

Position Summary

The HR Employee Services Specialist serves as a first point of contact for employees and supervisors seeking assistance with routine Human Resources questions requests and processes. This position provides employee services support in the areas of leave administration including FMLA and PFML; ADA accommodation coordination; employee relations; benefits administration; and general HR operations.

Required Education and Experience

• High School Diploma / GED required. Associates degree in human resources business administration or a related field preferred.
• Two years of experience in human resources employee services benefits administration leave administration or a related field.
• Experience handling confidential employee information required.
• Experience using HRIS benefits administration leave-tracking or other HR-related systems.
• Equivalent combinations of education and experience may be considered.

Related Knowledge Skills and Abilities

Knowledge of:

Basic human resources principles practices and terminology.

Basic concepts related to FMLA PFML ADA accommodations employee benefits and employee relations.

Leave tracking documentation and reporting practices.

Confidentiality requirements and appropriate handling of sensitive employee information.

HR policies procedures records and administrative practices.

Skill in:

Providing professional and responsive customer service to employees and supervisors.

Communicating clearly and respectfully regarding sensitive or confidential matters.

Listening to employee concerns gathering relevant information and determining appropriate next steps.

Organizing tracking and following up on multiple requests leave activities and deadlines.

Reviewing leave records documents invoices and reports for accuracy and completeness.

Preparing routine reports and identifying discrepancies or missing information.

Maintaining accurate and confidential records.

Using HRIS benefits Microsoft Office email and other HR-related systems.

Ability to:

Exercise sound judgment regarding when to resolve a matter and when to refer it to the Benefits Manager Employee Relations Manager or other HR leader.

Maintain accurate and timely FMLA and PFML tracking and reporting.

Work effectively with managers to resolve discrepancies and ensure leave is properly recorded.

Maintain confidentiality and professionalism when handling sensitive employee information.

Apply established policies and procedures consistently.

Identify incomplete inconsistent or potentially sensitive information and seek appropriate guidance.

Manage competing priorities and meet established deadlines.

Conduct or participate in employee meetings in a professional and objective manner.

Work independently within established procedures while recognizing when consultation or escalation is needed.

Establish and maintain effective working relationships with employees and supervisors at all levels.

Ability to drive and must possess a valid drivers license.

THE BEST BENEFITS FOR THOSE WHO TAKE CARE OF THE COMMUNITY

Were proud to offer some of the best benefits options in Central Virginia. Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia while several options exist for life health dental and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizons annual wellness programs and various opportunities to interact with the community throughout the year. Horizons clinical sites are NHSC/HRSA approved for clinical student loan repayment and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs. If you are interested in continuing your education working at Horizon qualifies you to receive discounts at some local universities.

To Apply Please visit our online career center at Behavioral Health is an Equal Opportunity Employer (EOE).

Required Experience:

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