Customer Service Representative

Job Description

Job Description

Job Overview:
We are seeking a Customer Service Representative to answer customer questions, schedule appointments, and dispatch our Technicians to jobs. The ideal candidate will possess strong administrative skills and demonstrate exceptional phone etiquette, ensuring a professional and efficient work environment.

Plumbing & HVAC CSR or Dispatch experience required. Service Titan experience is a plus. Proficiency in Excel, Teams, Email, QuickBooks Online, and Adobe E-sign is preferred.

Who We Are:
American Leak Detection is the industry leader in accurate, non-destructive leak detection. We provide professional services for residential, commercial, industrial, and government clients, specializing in pinpointing leaks in plumbing, pools, and irrigation systems. We pride ourselves on a family-oriented culture, career growth opportunities, and a commitment to providing top-tier service.

Key Responsibilities:

• Answer calls, take notes, and record information accurately such as customer's name , address, service needs, etc
• Create jobs, schedule service calls and dispatch Technicians to the appropriate jobs
• Keep records of service calls and work orders
• Mathematical Skills: Applicant must have the ability to calculate figures and amounts, such as discounts, interest , commissions, proportions, measurements, percentages , area of circumference, volume and basic math skills
• Ensure compliance with company policies and procedures while fostering a positive work environment.

Qualifications & Experience:

• Strong customer service skills - your voice should be friendly, confident and reassuring. Honesty in communicating required.
• Experience working with maps, knowledge of geographical area and giving directions
• Strong computer skills, including Service Titan, Word, Excel, Adobe, Google Sheets, etc.
• Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the company
• Organizational skills helpful
• Manage multiple tasks and high stress situations
• Experience in the plumbing, restoration, property management or construction industries a plus, but not required

Ability to commute
Self-managed

Benefits:

Bonus Opportunities
401(k)
401(k) matching
Paid time off
8-hour shift

American Leak Detection is the industry leader in accurate, non-destructive leak detection. We provide professional services for residential, commercial, industrial, and government clients, specializing in pinpointing leaks in plumbing, pools, and irrigation systems. We pride ourselves on a family-oriented culture, career growth opportunities, and a commitment to providing top-tier service.

Company Description

American Leak Detection is the industry leader in accurate, non-destructive leak detection. We provide professional services for residential, commercial, industrial, and government clients, specializing in pinpointing leaks in plumbing, pools, and irrigation systems. We pride ourselves on a family-oriented culture, career growth opportunities, and a commitment to providing top-tier service.