Virtual Patient Support Specialist

Description B​e​s​a​i​n​d​ a​n​ REMS Specialist, you will handle non‑clinical inquiries and triage adverse events and product complaints, using an FAQ document and entering data into the CRM. You will: Complete follow‑up for missing or updated information from stakeholders (patients, healthcare providers, pharmacies, etc.), including data entry, processing, documentation, and safety reporting per program guidelines. Ensure that all document/data processing, data corrections, and communication are documented accurately, concisely, and in a timely manner. Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s). Conduct pre‑ and post‑call analysis of calls. Answer incoming calls and make outgoing calls in a professional manner following client guidelines and business rules. Identify any potential issues and follow up with stakeholders to ensure resolution. Job Qualifications Education Bachelor's Degree highly preferred or 1+ year of healthcare call center experience. High School diploma required. Required Skills 1+ years recent pharmaceutical or healthcare industry experience (e.g., Medical Assistant, Nurse’s Aide, EMT, health insurance company, etc.) highly preferred. Working knowledge of medical terminology. Case management experience. Solid written and verbal communication skills and listening skills. Ability to type 40+ words per minute (wpm). Efficient computer and data entry skills; ability to learn new systems and programs quickly. Excellent attention to detail. Ability to prioritize and reprioritize workload depending on program needs. Preferred Skills 1+ year in pharmaceutical or healthcare call center with Risk Evaluation and Mitigation Strategy (REMS) experience highly preferred. Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). The hourly pay for this position ranges from $20-24/hr. The pay range represents the anticipated low and high of the Syneos Health range for this position. Actual pay will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and/or individual performance. At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop, and advance. We reward and recognize our people by providing valuable benefits and a quality‑of‑life balance. The benefits for this position will include a competitive compensation package, health benefits to include medical, dental, and vision, company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. #J-18808-Ljbffr