Computer & Mobile Device Specialist / Retail Sales & Customer Service

Job Description

Job Description

Are you Expert in:

• iPhone & Android Repairs (Screens / Batteries / Motherboard Repair)
• Tablet Repairs (Screens / Glass / Batteries / Motherboard)
• Printer Repairs (Maintenance & Parts Replacement)
• Windows Laptops & Desktop Repairs (Hardware & Software)
• Apple Laptops & iMac Repairs (Hardware & Software)
• Operating System Repairs (Installation / Corruption Repair / Data Migration)
• Network Setup & Repairs (Cabling / Configuration / Troubleshooting)
• Data Recoveries (HDD & SSD Recovery)
• Soldering (Motherboard / Power Jack / USB / USB-C / Other Ports)

Do you love sales and upselling?

Do you love customer service and building long-term customer relationships?

We are looking for a qualified Computer & Mobile Device Specialist with a focus on diagnosing, repairing (hardware and software), and updating devices such as smart phones, tablets, convertibles, and laptops. Replacing screens and batteries are the primary function of the position and experience is required on latest Apple and Android devices, all brands of laptops, including Chromebooks and MacBooks. The Computer & Mobile Device Specialist will also assist the customer with the OS settings, cloud storage, and apps on the devices. In addition, the Specialist will include the same duties as an IT Technician in the store. Technicians will run diagnostic tools on hardware and software of Apple, Android, Chrome, and Windows devices, networks, servers, printers, etc., and present findings and repair options to customers. Take appropriate steps based on authorization from customers to make repairs, replacements, installations, and/or upgrades to hardware and software, or replacement of customers’ device entirely. Follow the appropriate standards of operation from check-in to resolution to check-out process. Throughout this process, the Technician will work closely with the Sales & Store Manager to maximize each invoice, communication often and thoroughly with customers, and provide outstanding service. ClickAway is foremost a retail company that provides device repair in store and at business and homes. We are primarily a B2C service provider with some B2B growth opportunities.

Please visit our website to learn more about our company and read through the full job description here:

Wage:

• Non-exempt, full-time
• Hourly base wage dependent on City minimum wage + DOE
• Additional earnings of 10% of GP per invoice
• End of Month bonus for reaching milestones
• All wages combined to approximately $60-$120K gross wage annually

Requirements :

• Eligible to work in the USA
• Consent to background and reference check
• Possess California Driver’s License and provide clean DMV record.
• Must be living within the area of our stores at time of application.
• Available to work during all business hours with Fri/Sat/Mon required days.

Minimum Experience with at least 2 years in:

• Designing, installing, configuring, and troubleshooting cabled, wireless and mesh computer networks.
• Cleanly routing and terminating ethernet cables.
• Familiar with using Ubiquiti and/or TP-Link product lines - especially remotely managed network.
• Familiar with Managed IT service monitoring software such as Atera.
• Hardware and some software troubleshooting and repair, upgrade, replace and install on computers
• Have customer service & sales experience, and comfortable working on commission.

In addition to working on networks, the Technician will receive devices from customers, listen and discuss the problems, diagnosis software/hardware, and provide appropriate steps for troubleshooting. IT Technicians will run diagnostic tools on Apple, Android, and Windows devices, networks, or other devices and present options to customers; take appropriate actions based on authorization from customers. Repair, replace, install, and/or upgrade hardware and software, or replace customers’ device entirely. Follow the appropriate standards of operation from check-in to resolution to check-out process.

A candidate will possess some or all the following experience/skills: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive.

Other duties may be required and assigned.

• Create a first-rate customer experience
• Knowledgeable on latest diagnostic tools for computers
• Understands parts of systems and able to identify computer components
• Networking – onsite jobs; homes, businesses, servers
• Set-up servers and set-up of Networks and/or troubleshooting networks
• Repair, replace, upgrade hardware within the device
• Install operating systems and software, programs, MS Office, financial programs, web browsers, email clients, etc.
• Knowledgeable regarding virus detection protocols and programs
• Manages deadlines and multiple priorities simultaneously
• Create invoices through Company ExtraNet system, breakdown pricing as needed per customer requests
• Accept payments from customers for services
• Sales of PCs, Macs and OS software
• Create Worker Orders, Purchase Orders, and Invoices
• Respond to email questions entered on website
• Answer customer telephone calls, utilizing scripts as provided

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Saturday (with 1 day off during the week)
• Sundays off

Supplemental Pay:

• Commission & Bonus Pay

Application Question(s):

• Would you be willing to consent to a background and previous employment reference check in accordance with local/state/federal law if hired?
• Are you available to work all hours and days of operation, but especially Fri, Sat, and Monday along with 2 other work days?
• We are looking for local talent; are you currently comfortable and able to commute to this location everyday and during commuter hours and do not need to relocate?

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Required)
• Computer Hardware Troubleshooting: 2 years (Required)
• IT Network installation & troubleshooting: 2 years (Required)

License/Certification:

• California Driver's License (Required)
• Authorization to work in the USA (Required)

Work Location: In person (brick and mortar)

ClickAway is Silicon Valley and Monterey Bay’s leading technology services company, family-owned and serving over 900,000 customers since 2002. We provide expert computer repair, phone repair, Managed IT services, and tech sales from five retail locations and onsite across the Bay Area. Our team thrives on collaboration, innovation, and delivering an exceptional customer experience. We value diversity, professional growth, and a supportive, inclusive culture. Join us and be part of a mission-driven company where your skills make a real impact.

Company Description

ClickAway is Silicon Valley and Monterey Bay’s leading technology services company, family-owned and serving over 900,000 customers since 2002. We provide expert computer repair, phone repair, Managed IT services, and tech sales from five retail locations and onsite across the Bay Area. Our team thrives on collaboration, innovation, and delivering an exceptional customer experience. We value diversity, professional growth, and a supportive, inclusive culture. Join us and be part of a mission-driven company where your skills make a real impact.