Sr. Onboarding Operations Specialist

Sr. Onboarding Operations Specialist

Kestra Financial is a wealth management platform dedicated to empowering independent financial professionalsincluding traditional and hybrid RIAsto grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.

The Sr. Onboarding Operations Specialist plays a critical role in supporting new advisor firms as they transition into the Kestra Financial ecosystem. This hybrid role combines significant travel (approximately 65%) to deliver high-touch, in-person onboarding and training experience, along with back-office operational processing (35%) during non-travel windows. The position is ideal for someone who thrives in a client-facing environment, excels in operational accuracy, and brings strong process knowledge to help new advisors onboard efficiently and confidently. The specialist will also collaborate with internal teams to improve onboarding processes and contribute to best practices within the firm.

What You'll Do:

On-Site Advisor Support & Training (65%)

• Travel to advisor offices to deliver hands-on operational training and ongoing support.
• Serve as the primary point of contact during onboarding engagements, addressing operational and account setup questions.
• Lead training sessions for advisors and their staff on Advisor Complete?, onboarding workflows, and documentation requirements.
• Troubleshoot operational issues, provide real-time solutions, and escalate complex matters as necessary.

Operational Processing & Back-Office Support (35%)

• Process new accounts, incoming transfers, direct rollovers, and set up key account features (e.g., SWPs, PIPs, check writing).
• Review and validate paperwork for accuracy and completeness.
• Collaborate with internal teams (Sales Supervision, Trading, Cashiering) to ensure smooth account processing.
• Maintain accurate client records in systems such as Laserfiche and others.
• Address advisor inquiries via phone and email regarding account and transfer statuses.

What You Bring:

• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work independently in the field with minimal supervision.
• High school diploma or equivalent required; college degree in a related field preferred.
• Minimum of 2 years of experience in financial services or client onboarding roles

Internal Application Policy:

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Benefits to support you:

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

Kestra Values: Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.