Freedom Boat Club: Dock Staff

Job Description

Job Description

Dock Staff Job Announcement

Role Description:

This is a part-time, on-site role located in Carolina Beach, NC. The Dock Staff will be responsible for working with other staff members to clean, maintain, and prepare boats for daily use by members. This role also involves assisting members with boarding and departing boats safely, fueling boats up as needed, and monitoring conditions at the docks for safety hazards.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Greet members in a friendly, upbeat, courteous and professional manner
• Assist members in boarding / un-boarding boats with an emphasis on safety
• Check-in and Check-out members using a handheld computer tablet
• Perform check of equipment on board (Life vests, Anchor, Dock Lines, etc.)
• Check-in members returning from reservation and finalize fuel payment
• Familiarize yourself with local waters to provide basic chart guidance to members
• Fuel boats at marina fuel dock
• Clean boats and stage equipment for the next member outings
• Deep clean boats as scheduled
• Assist members with docking boats
• Weekend/Holiday shifts required

QUALIFICATIONS:

• Must be at least 18 years of age
• Physical ability to lift / carry up to 50lbs
• Physical ability to board and un-board boats dozens of times per day
• Physical ability to clean boats regularly using handle mounted brush
• Frequent kneeling / stooping to clean interior of boat compartments
• Ability to maintain a calm, positive attitude during periods of high activity
• Highly effective communications skills and friendly customer service is a must
• Must be a self-motivated and capable of working unsupervised
• High attention to detail
• Maintain safe and clean work area
• Adhere to all safety policies
• Maintain a positive attitude toward the dock and the jobs being performed
• Must pass a background check and drug screening
• Possess a valid driver's license and have a good driving record

Compensation: $12.00 per hour plus gratuity

This is a part-time position and compensation is hourly. We are a Drug-Free Workplace requiring negative drug screening prior to offer of employment and all candidates are required to consent to a background screening.

North Carolina is an employment-at-will state. This means that in the absence of a contractual agreement between an employer and an employee establishing a definite term of employment, the relationship is presumed to be terminable at the will of either party without regard to the quality of performance of either party.

Core Focus

At Freedom Boat Club of Wilmington our core focus is:

Creating lifelong memories through hassle-free boating.

Core Values

The foundational values of Freedom Boat Club of Wilmington are embedded in the structure of the organization. These represent the minimum expectations established by the organization's founding leadership.

Keep the Promise . Our members trust us with their time, their safety, and their enjoyment. Honoring this trust requires consistency, follow-through, and accountability at every touchpoint. Keeping the promise means we do what we say we will do, every time, for every member, and for each other. Keeping the promise looks like delivering clean, safe, and ready boats as scheduled; communicating clearly and honestly when conditions change; and owning outcomes when things do not go as planned. Internally, this means honoring commitments to teammates, supporting one another to meet high standards, and stepping up when it matters most.

Spark Joy and Delight . We intentionally create moments that make people feel genuinely welcomed, cared for, and excited to be part of the Freedom Boat Club experience. Beyond meeting expectations, we look for opportunities to surprise, uplift, and enhance the experience of our members and teammates. Sparking joy and delight looks like warm, memorable interactions, thoughtful attention to details, and a service mindset that turns routine moments into positive experiences. We are transforming the transactional nature of service into a relationship-centered environment where members look forward to returning, employees feel proud of their work, and the Freedom Boat Club experience is both convenient and truly enjoyable.

Carry the Cooler . We willingly take on the hard, unglamorous, and often unseen work so our members can fully enjoy the freedom of boating. Much like a person tasked with carrying the family cooler from the car to the beach, our work can lack glamour. Our tasks can be heavy and may slap us in the knees. We have a service-first mindset that is rooted in reliability and pride. When we carry the cooler, we remove friction, reduce stress, and protect the member experience. It is how we turn effort into ease, work into trust, and preparation into unforgettable days on the water.

Learn to Teach, Teach to Learn . Great experiences on the water are built on shared knowledge, continuous improvement and mutual respect. Boating is both a skill and a responsibility, and we commit to learning deeply so we can teach clearly, confidently, and safely. We invest in understanding our craft, vessels, systems, safety, and service. Then, we pass that knowledge onto members and teammates in ways that are approachable and empowering. At the same time, we remain curious and open: listening to feedback, learning from real-world experiences, and improving our methods through collaborating and reflection.