Concierge

Job Description

Job Description

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. The concierge will be the first to meet our guests so the first impression of our hotel depends on their friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide guests with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

Roles and Responsibilities

1. Provides information regarding the Beverly Hills and greater Los Angeles area, including directions, attractions, shopping, nightlife, or recreational opportunities.

1. Arranges sightseeing and other tours.

1. Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments, when services are not available at The Spa at The Maybourne Beverly Hills.

1. Supports the Page / Driver by performing shipping duties, logging packages, etc as needed in the absence of the page and as requested by The Director of Guest Relations, Manager on Duty, or senior leadership

1. The Concierge assists with printing needs, as needed.

1. Arranges transportation in accordance with hotel’s approved vendor(s)

1. Possesses an expert level knowledge of the hotel’s offerings, as it relates to activities, dining, spa, etc

1. Arranges for interpreters or translators when needed.

1. Develops and maintains service relationships with trusted partners to fulfil the needs of patrons, customers, guests, or colleagues.

1. Answer phone and email inquiries from potential guests and their representatives in a timely and respectful manner

1. Greet guests and visitors warmly and make them feel welcome and attended

1. Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions

1. Receive and redirect e-mails, phone calls, packages, etc as needed

1. Ensure that guest spaces and lobby are always clean and tidy

1. Act as a liaison between guests and any department necessary, including Culinary, Food & Beverage, Housekeeping, Front Office, Guest Relations, etc

1. Fulfil and execute applicable standards set forth by Forbes Travel Guide and LQA

1. Anticipate guests’ needs to accommodate them and provide an exceptional guest experience

1. Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

1. Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

1. Arrange events, excursions, transportation etc. upon request from hotel residents

1. Performs other related duties as assigned.

Qualifications

1. Five years’ experience as concierge in a Forbes Four Star hotel or higher is highly preferred;

1. Membership of Les Clefs d’Or and / or Los Angeles Concierge Association is highly preferred

1. Proficiency in English; multilingual is preferred

1. Excellent communication skills

1. Maintain high ethical standards and professionalism

1. Polite and confident with a great deal of patience

1. Ability in multitasking and time-management

1. Aptitude in resolving issues with a customer-focused orientation

1. Must be able to multitask and prioritize as necessary to meet the guest's needs.

1. Represent the hotel with integrity and dedication

1. Understanding guest needs and providing them with personalized solutions by suggesting activities & facilities throughout the city

1. High School diploma; degree in hospitality or relevant field is a plus

Physical Requirements

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

• Stand or walk for an extended period or for an entire work shift

Equal Opportunity Employer:

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset

1. Put People at our heart
2. Stay two steps ahead
3. Make the magic happen

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off

• Paid Sick Leave
• Employee Assistance Program
• Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*