Supervisor, Transport Client Services Guests, FIFA World Cup 2026 | Miami

Supervisor, Transport Client Services Guests, FIFA World Cup 2026 | Miami

Department: Tournament Time Role | EG

Employment Type: Fixed Term - Full Time

Location: Miami

Reporting To: Senior Client Services Transport Manager

Description

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.


THE POSITION

The Supervisor, Transport Client Services - Guests oversees daily VIP/VVIP transport operations at VIP hotels and stadiums, manages drivers and transport crew, and supports HQ planning, reporting, and coordination to ensure seamless service for FIFA Guests.


Reporting organisationally to the Manager, Transport Client Services -Guests, the Supervisor, Transport Client Services -Guests will be a key member of the FIFA World Cup 2026 Event Transport team, and work in close collaboration with the Bus, Fleet, Arrivals and Departures (A&D), and Venue Transportation Operations to plan the transport and A&D services required before, during and after the tournament to ensure that all Guests receive the correct services in accordance with FIFA's service standards to ensure a smooth participation at the FWC tournaments. This includes on match days and non- match days at all official sites including stadiums, Guests' hotels, the airport and other official sites.


They will be responsible to ensure all Guest related transport information and other related documents, communications, presentations and electronic (web based) information are delivered.


The Supervisor, Transport Client Services -Guests will act as Event Transport's central point of contact for the external clients (Guests) and internal clients (FWC26 functional areas) as it relates to the identification and confirmation of the clients' required transport services.


The key responsibilities and oversights of the Supervisor, Transport Client Services -Guests for FIFA World Cup 26™ include:


Key Responsibilities - Operational (Hotels & Stadiums) :

• Manage daily transport operations for VIP/VVIP Guests and dedicated fleet vehicles.
• Serve as the main point of contact for Guest Operations (GOP) for transport requests and issue resolution.
• Coordinate with GOP, SLO, and Logistics to confirm daily vehicle and driver schedules.
• Ensure drivers understand movements, timings, and protocols.
• Oversee driver readiness, vehicle cleanliness, fuelling, maintenance coordination, and break schedules.
• Ensure adherence to all transport policies, procedures, and bubble-to-bubble movement requirements.
• Ensure Guest load zones remain available and properly managed.
• Oversee stadium operations including load zones, vehicle flows, and parking for all client groups.
• Manage transport crew at VIP hotels: scheduling, welfare, performance, and training.
• Respond to operational issues and incidents quickly and effectively.
• Ensure all transport signage and infrastructure is installed, functional, and maintained.

HQ / Office Responsibilities :

• Support planning and preparation of operational guides, driver materials, and SOPs.
• Participate in planning meetings; provide updates on staffing, fleet readiness, and risks.
• Review and update daily schedules, fleet allocations, and reservations in internal systems.
• Maintain accurate operational logs, reports, and metrics for internal dashboards.
• Prepare incident reports, daily summaries, and escalation notes for the Client Services Manager.
• Coordinate information flow between hotel, stadium, and HQ operations teams.
• Support accreditation, onboarding, and training preparation for staff and drivers.
• Participate in TOC/HQ shifts during tournament time as required.

YOUR PROFILE

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one's behavior, while assuming consequences of one's own actions and/or decisions and learning from one's mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one's own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one's contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team's skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications

• Bachelor's degree in Transport Planning, Sports Management, Hotel Management, Project Management, Event Management, Major Sport events or a combination of education and experience relating to position.

Work Experience

• Minimum of two (2) years transport work experience: preferably within the major football or sport event, or one (1) year of experience as a Client Transport Manager or similar role; ideally more than one world class sport event (e.g. FIFA World Cup and / or Olympic Games, regional football tournaments, etc.).
• Experience of working with Workforce, or similar client groups, with a good understanding of their needs and requirements and the criticality of ensuring the transport services operate seamlessly.
• Experience working in multi-functional event organisations and in dynamic and fast paced environments.
• Experience of event transport planning including bus operations.
• Experience leading a team and proven project delivery experience.
• Experience and knowledge of Workforce transport requirements is an advantage.

Skills:

• Strong interpersonal skills essential. An ability to work effectively as part of an existing team and communicate effectively with both internal and external parties.
• Ability to operate in a dynamic working environment, handling multiple tasks and deadlines and adapting to the developing needs and demands of the organisation.
• Strong ability to build working relationships with other departments with robust communication, negotiation and stakeholder management skills.
• Excellent project management skills with an ability to prioritise tasks and coordinate activities.
• Detail orientated and solution focused.
• Excellent written English skills with relevant skills to produce quality, high-standard documents.
• Good knowledge of administration and management principles.
• Ability to prioritise client's needs, authority requirements and FIFA regulations.
• Highly collaborative and a team player.
• Ability to work well under pressure and adapt appropriately in a calm and professional manner.
• Flexibility when faced with ambiguity or constant change.
• Positive attitude, patience, and persistence.
• Inter-cultural competence and sensitivity.
• Displays the highest levels of integrity and commitment.

Languages

• Fluent in English (written and spoken)
• Spanish and/or French proficiency is a plus

Technology

• Strong IT Skills; proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.