Service Manager

Chief of Staff KC is partnering with a growing organization to identify a Service Manager who can lead and scale a mechanical service operation. This role is ideal for someone who enjoys building teams, improving processes, and driving operational performance while maintaining a strong customer‑first mindset. This opportunity offers the chance to step into a leadership role with visibility, influence, and the ability to directly impact the growth of the service business. Service Manager Location: Kansas City Metro | Full-Time | Direct Hire Responsibilities Lead, coach, and develop service technicians and support personnel Drive service department performance, customer experience, and operational efficiency Oversee scheduling, utilization, inventory, and service execution Manage customer relationships and serve as an escalation point when needed Establish KPIs and implement process improvements Support hiring efforts and help scale the team as the organization grows Manage departmental performance with a focus on growth and profitability Qualifications Strong mechanical/HVAC service background Leadership experience managing teams and driving performance Experience overseeing service operations and customer relationships Strong operational and financial acumen Proven ability to improve processes and build scalable systems Ability to thrive in a fast‑paced, growth‑oriented environment If you'd like to learn more or know someone who could be a fit, feel free to reach out directly. #J-18808-Ljbffr