Parts Specialist

Essential Job Functions Follow and promote all company customer service programs, such as Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot. Greet retail and walk‑in customers in a friendly and courteous manner and assist them in selecting merchandise. Assist managers and installer service specialists in serving professional customers as required. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store by answering calls according to company policy, looking up parts and quoting prices, recommending premium and related items, and offering the Low‑Price Guarantee. Accurately maintain and secure the cash drawer, accept cash and checks, make correct change, and process credit card transactions. Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with daily image‑maker and planogram updates, including freight reception, stocking shelves, fronting, facing, cleaning, and related tasks. Prepare new, core, and warranty merchandise returns to be shipped to the distribution center; assist with monthly stock adjustments and inventory cycle counts. Operate brake lathe and other store test equipment after completing required training and meeting company requirements. Perform various in‑store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules. Occasionally drive a delivery vehicle for deliveries, meeting the company’s mandated driving eligibility requirements. Carry out all other duties as assigned. Required Skills, Education, Knowledge, Experience, and Abilities Ability to quickly match alphanumeric sequences. Ability to provide outstanding, friendly, and professional customer service. Multitasking capability while handling customers on the phone and in the store simultaneously. Desired Qualifications Familiarity with automotive parts, cataloging, Weatherly Index system, and automotive sales or service. ASE certification. Fluency in multiple languages (Spanish highly desired). Total Compensation Package Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions. Medical, dental, and vision insurance with optional flexible spending account (FSA) starting on day one. Team member health and wellbeing programs. Tuition and educational assistance programs. Opportunities for career growth. Equal Employment Opportunity Statement O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io, and provide your requested accommodation and position details. #J-18808-Ljbffr