Administrative Assistant

Administrative Assistant

Bay State Community Services (BSCS) is the safety net agency that is committed to helping those most in need. If you are looking to be part of a non-profit agency that has an excellent reputation, strength-based supervision and high regard when it comes to honoring the mission of our work, Bay State Community Services is the right place for you. Apply now!!

The Administrative Assistant plays a key role in providing clerical and operational support to the Community Justice Support Center. This position requires excellent organizational skills, strong communication abilities, and a commitment to confidentiality when handling sensitive information. The ideal candidate is proactive, adaptable, and passionate about supporting justice-involved individuals.

What You Will be Doing to Make a Difference...

• Serve as the first point of contact for visitors, clients, and staff, providing excellent customer service.
• Manage phone calls, emails, and inquiries, directing them to the appropriate departments.
• Maintain and organize confidential records, client files, and program documentation.
• Assist with scheduling appointments, meetings, and program activities.
• Prepare and distribute reports, correspondence, and other documents as needed.
• Support program staff with data entry, tracking client participation, and generating reports.
• Coordinate office supply inventory and ensure smooth daily operations.
• Assist in maintaining compliance with program policies, regulations, and confidentiality standards.
• Provide administrative support for community outreach efforts and events.

Important Health and Wellness Benefits which Begin on Your First Day of Employment

Blue Cross and Blue Shield Health and Dental Insurance

Eye-Med Vision Benefits

Employer Paid Life and Long-Term Disability Insurance

Medical Flexible Spending Account and Dependent Care Account

Employee Assistance Program

Pet Insurance

Generous Paid Time Off

35 Days Paid Time Off (15 Vacation Days, 12 Holidays including Juneteenth and 8 Sick Days)

Additional Benefits

Retirement Plan 403(b) (employer match after the first year of employment)

Opportunities for Student Loan Forgiveness

Tuition Assistance

Mileage reimbursement

Extensive Training Program

Agency Wide Trainings (includes CEU's for obtaining/retaining license - LMHC, LMFT, LADC, CARC, LCSW and LICSW)

Supervision for Licensure and Specializations

Immediate Access to Comprehensive Online Self-Paced CEU Trainings

Opportunities for Certification in Evidence Based Practices

Qualifications: (Education and Experience)

• Required: Associate's Degree from an accredited college or university; or two years of experience in a clerical position; or equivalent combination of education and experience. Preferred: Bachelor's degree
• Excellent organizational skills (verbal and written) and the ability to excel at details, multi-tasking and working under pressure
• Exceptional customer service skills, including professional and pleasant telephone skills
• Must be skilled in the use of software programs such as MS Word, Outlook, Access, PowerPoint, and Excel
• Possess the ability to work in a fast paced environment

Bay State Community Services is an equal opportunity employer. We are committed to providing an environment free from bias, discrimination, or harassment of any kind, and mutual respect where equal employment opportunities are available to all qualified applicants and teammates without regard to race, ethnicity, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Contact Information:

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