Medical Front Desk Receptionist

Job Description

Job Description

Office Description:

Newtown Laser & Eye Institute is a well-established eye care practice serving patients in the Langhorne and surrounding communities. With nearly three decades in operation, the Institute offers comprehensive ophthalmology and optometry services, including advanced vision care and laser assisted cataract surgery, delivered by experienced eye care professionals. The practice is committed to providing high-quality, personalized patient care in a welcoming and professional environment. As part of a focused medical team, staff members work collaboratively to ensure patients receive exceptional service, from initial consultation through follow-up care. With a patient-centric philosophy at its core, the practice emphasizes clear communication, clinical excellence, and ongoing opportunities for staff growth and development.

Job Qualifications:

• High school diploma/equivalent required, college education preferred
• At least one year previous medical office and receptionist experience required
• Knowledge of medical terminology and insurance processes preferred
• Strong communication and customer service skills
• Proficiency with computers, phone systems, and scheduling software
• Ability to multitask and remain calm in a busy environment
• Professional appearance and positive attitude required

Job Responsibilities:

• Greet patients and visitors in a courteous and professional manner
• Answer and direct incoming phone calls efficiently
• Schedule, confirm, and manage patient appointments
• Check patients in and out of appointments
• Verify patient information and update medical records as needed
• Handle insurance verification, referrals, and basic billing inquiries
• Collect copayments and process payments
• Maintain a clean, organized, and welcoming front desk area
• Communicate effectively with providers, clinical staff, and patients
• Manage incoming and outgoing correspondence (phone, email, fax)
• Ensure patient confidentiality and compliance with HIPAA regulations