Senior Learning Experience Designer

Sr. Learning Experience Designer

At Mountain America, the Sr. Learning Experience Designer is responsible for designing, developing, and evaluating high-impact learning experiences that support business priorities, build capability and improve employee performance. This role brings advanced expertise in instructional design, learning strategy, content development, project management, and learning assessment to create scalable programs and curricula for diverse, cross-functional audiences. The Sr. Learning Experience Designer partners closely with business stakeholders, Learning and Development leaders, program managers, subject matter experts, and other designers to deliver effective, engaging, and measurable learning solutions across the credit union.

To be effective, an individual must be able to perform each job duty successfully.

Learning Strategy and Needs Analysis

• Lead strategic learning initiatives by consulting with business leaders, stakeholders, and subject matter experts to assess and identify performance gaps, define learning objectives, and design scalable learning solutions that align with business priorities and drive measurable impact.
• Translate complex, ambiguous challenges into actionable insights and learning strategies by connecting data to learning and business outcomes, stakeholder input, and business context to identify root causes and system-level solutions.

Stakeholder Engagement and Influence

• Lead stakeholder engagement by facilitating meetings, influencing decisions, driving alignment, and ensuring proactive follow-through.
• Partner with stakeholders and program managers to clarify expectations, resolve issues, and support successful project outcomes.
• Foster positive team member and stakeholder experiences through responsive, respectful, and solution-focused service.
• Collaborate with facilitators and business partners to support effective delivery, adoption, and reinforcement of learning programs.
• Guide, coach, and peer review other learning designers to strengthen quality, consistency, and team capability.

Instructional Design and Learning Development

• Develop design plans, storyboards, prototypes, and learning assets that translate approved learning strategies into effective, engaging learning experiences.
• Create engaging learning experiences across modalities, including eLearning, instructor-led training, microlearning, video, and performance support tools.
• Aid in developing capability through practice, experimentation, collaboration, and reflection in the flow of work.
• Apply creative, evidence-based design approaches that build capability, improve learner engagement, and strengthen performance outcomes.

Learning Evaluation, Data Analysis, and Continuous Improvement

• Partner with Learning Program Managers to evaluate learning experiences against clear objectives and measurable outcomes by analyzing performance data, learner behavior, feedback, and observed application.
• Synthesize insights into clear reports, visual summaries, and recommendations that improve learning effectiveness, efficiency, and business impact.
• Stay current on learning trends, instructional design practices, technology tools, and emerging approaches to strengthen learning solutions.

Project Management and Execution

• Manage multiple learning projects with a high degree of autonomy, making sound decisions, prioritizing work, and delivering results with minimal oversight.
• Produce high-quality deliverables at scale while maintaining accuracy, clarity, consistency, and audience relevance.
• Maintain organized project documentation, including design plans, storyboards, timelines, decisions, and evaluation data.

Technology, Innovation, and Professional Growth

• Leverage tools such as Storyline, Canva, Adobe Creative Suite, data analytics platforms, and emerging technologies to create dynamic, data-informed learning experiences.
• Pilot AI, gamification, adaptive learning, and process improvements that increase innovation, efficiency, and learning impact.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Education and Experience

• Typically requires minimum of 5 years instructional design experience or curriculum development.
• Bachelor's degree in Education, Instructional Design, or a closely related field or two additional years of equivalent work experience in instructional design required.
• Experience working in a team-oriented, collaborative environment required
• Project Management experience preferred.

Knowledge & Skills

• Thorough knowledge and application of methods or procedures in learning needs analysis, adult learning theory, curriculum development and design.
• Advanced knowledge of adult learning theory and instructional learning concepts.
• Problem solving skills
• Verbal/written communication skills

Leadership and Organization Development

• Collaborates with peers to deliver results and build organizational capacity
• Strong contribution to team effectiveness
• Develops multifunctional base level skills

Scope and Strategic Impact

• Begins to apply knowledge to implement programs
• Analyzes data to summarize
• Supports program delivery through the practical application of basic discipline knowledge with limited guidance
• Applies subject matter knowledge to solve common business issues within established guidelines
• Evaluates unique circumstances and assists in making recommendations
• Develops practical knowledge of applications within business environment

Analytical Thinking & Problem Solving

• Works on problems / projects of diverse complexity and scope
• Exercises independent judgment within generally defined procedures and practices to identify a solution
• Seeks advice in order to make decisions on complex business issues

Other Skills and Abilities

• Proficiency in e-learning tools such as Articulate to create interactive, SCORM-compliant, web-based training deliverables
• Strong working knowledge of Canva and Adobe Creative Cloud software, particularly InDesign
• Proficiency in the use of computer equipment and software, including strong working knowledge of Microsoft Office, including Teams, Word, PowerPoint, Excel
• Experience with building and maintaining courseware and participant databases
• Applies graphic design principles to enhance visual appeal and learner engagement.
• Experience creating, editing, synchronizing and/or recording both audio and video for web-based learning
• Applies instructional design models and adult learning principles to develop effective learning materials.
• Knowledge of ADDIE/SAM content development models
• Ability to write effective copy, instructional text, audio/video
• A strong digital portfolio is a must.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Excellent interpersonal skills, specifically in collaborating and leading out with internal and external teams
• Data analytics in the learning field

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Color vision (ability to identify and distinguish colors)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.