Job File Coordinator

Job File Coordinator

SERVPRO Team George is hiring a Job File Coordinator in our Oldsmar location! To learn more and apply, e-mail your resume and/or a brief description of work history to View email address on click.appcast.io! Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Construction Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys working with others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

Key Responsibilities

• Assist with customer service and management of the customer experience
• Assist with scheduling all warranty activities
• Enter lead/jobs into the operating system and make sure all information in the project is correct
• Schedule CM initial visit with customer
• Educate customers on process
• Review and validate project file documentation
• Confirm with CM project scope of work is complete
• Maintain customer and client communications
• Support CMs ensuring customer and client agreement on scope and estimate
• Ensure all paperwork is complete with customer and client
• Ensure estimates are distributed to all necessary parties
• Interface with Subcontractors for availability
• Sign up new Subcontractors and maintain insurances and licensing
• Issue WOs based on project budget
• Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities
• Schedule inspections with building departments
• Update budgets and keep within set parameters
• Order materials and supplies as needed
• Assist identifying and qualifying resource providers
• Validate completed PO documentation
• Update contract status with change orders and keep customer and client advised
• Maintain Work-in-Progress (WIP) report
• Maintain communication log
• Prepare project reports
• Upon completion, review file documentation and update as necessary
• Manage collections activities
• Perform project close-out and audit

Position Requirements

• High school diploma/GED
• Superb customer service track record
• Effective written and oral communication
• Intermediate math skills
• Experience in restoration and/or construction preferred
• Initial training and occasional team meetings will require travel to our Port Richey office.

Skills/Physical Demands/Competencies

• Walking and/or standing throughout the day
• Frequent driving and sitting
• Occasionally may be required to visit job sites and deliver items as needed
• Occasionally exposed to extreme conditions such as heat
• The noise level at individual jobsites can be loud

Pay starts at $20 - $22 an hour (based on experience), quarterly commissions and the possibility of overtime pay. Initial training and occasional team meetings will require travel to our Port Richey office. Each SERVPRO Franchise is Independently Owned and Operated.