Senior Technical Writer

Payrate: $56.00- $57.00/hr.


Summary:
The User Assistance team for Higher Ed creates user-focused, data-informed, accessible, web- and mobile-based content to help students and educators use our products to accomplish their goals. We work hard to make sure we're in the right place at the right time, with just enough information to give our users the guidance they need, and we're constantly working to raise the bar in both our writing and our delivery.
A culture of collaboration, with each other and with our partner teams, supports everything we do. As part of the Customer Success team, we get to work with people every day who have a passion for delivering exceptional customer experience and have direct access to our users. We also work closely with product management, the Customer Service team, and the User Experience team to understand users' questions and pain points, to make sure our content is as useful as it can possibly be.


Requirements:

• Have at least 7 years of experience as a software technical writer creating accessible, user-focused, context-sensitive end-user content
• Have a BS/BA degree with a technical background
• Have a portfolio of writing samples showing versatility, creativity, and innovation, ideally including user interface writing examples as well
• Are proficient with Madcap Flare (at least 3 years' experience) and HTML editors
• Have experience working with UX designers to create user interface text
• Have experience with Agile software development practices
• Have excellent written English with a good sense of style and the ability to write simple, friendly content
• Have experience working in a large, complex, and distributed organization, enjoy collaborating, and have the people skills to work well in teams
• Can adapt to our current ways of working while also bringing your experience and expertise to help us improve
• Master new products and features quickly and efficiently
• Can work with minimal managerial oversight, while keeping managers informed
• Have a positive and imaginative approach to problem solving, can accept feedback gracefully, and have the experience and judgement to discern when to accept it and when to push back

Pay Transparency: The typical base pay for this role across the U.S. is: $56.00 - $57.00 /hour . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.


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