Remote Inbound Customer Service Representative

Remote Customer Service Representative - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking for remote customer service representatives!

Great work schedule!

The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class is tentatively to start on September 14th, 2026.

Must provide your own equipment to work remote.

Internet connection (wired required):

• Ethernet connection only (must be hard-wired to router or wall port)
• Minimum speeds: 50 Mbps download / 20 Mbps upload
• Maximum ping: 40 ms or lower

Computer specifications:

• Processor of Intel i5 or higher OR AMD Ryzen 5 or higher
• RAM: 16 GB minimum
• Storage: 256 GB or more
• System firmware: UEFI with secure boot enabled
• TPM: Version 2.0
• Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver
• Operating system: Windows 11 required. Apple/Mac devices are not supported

Peripherals and remote setup:

• Minimum of 2 monitors (dual-monitor setup required)
• Webcam (built-in or external)
• Smartphone
• Headset with microphone
• Keyboard and mouse

Quiet working area free from distractions

Here's what you'll be doing:

• Answer inbound customer calls promptly and professionally.
• Determine the customer's concerns and schedule the necessary appointment.
• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
• Document and update customer records.
• Establish and maintain great customer relationships.
• Be a team player and uphold Ken Garff's standards of professionalism and integrity.

Qualifications:

• Positive, energetic, enthusiastic, and service-oriented.
• Must provide your own equipment
• Proficient computer skills, capable of managing multiple systems, and able to type 30+ wpm
• The ability to help solve customer problems
• Excellent problem-solving and communication skills. (Written and verbal)
• Ability to multitask, organize & prioritizein other words, work smart.
• Previous customer service or call center experience is a plus.
• High school diploma or equivalent
• Must be 18 years or older and authorized to work in the U.S.
• Bilingual in Spanish is a plus!
• Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits of working at Ken Garff Listening Center:

• Earn a college degree, no cost to you!
• Paid trainingwe care about your success.
• Flexible schedule!
• Real career growth at a nationwide automotive powerhouse
• Competitive base pay
• Paid time off
• Great benefits package: medical, dental, vision, short and long-term disability, AD&D, and life insurance
• 401 (k) with company match
• Optional year-end bonus program
• Employee discounts on vehicle purchase, parts, service, and more!
• Great people with a great culture

Job type: Full-time (3540-hour work week)

Pay: Starting at $16.00 per hour

$16.25 per hour for Spanish bilingual candidates

We are an equal opportunity employer (We Hear You)