Collections - Sr Associate I

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Collections - Sr Associate I What does a Collections - Sr Associate I do at Fiserv? As a Collector, you will be responsible for contacting the proper party (manually or via automatic dialing system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures. What you will do: Working to establish rapport in order to overcome objections and negotiate payment of the debt. Detailing all discussions and actions in the collections system or database, confirming payment and finalizing the call. Ensuring successful and timely completion of assigned. Clearly detailing issues for resolution. What you will need to have: High School Graduate or equivalent Minimum 1 year of collections or call center experience Excellent communication and negotiating skills Ability to work Monday - Friday (three early days shifts 8am-5pm & two late nights shifts 1pm-10pm-onsite) What would be great to have: Knowledge of collections regulations including Fair Debt Collection Practices Act This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. #J-18808-Ljbffr Shoptalk