Fraud Specialist

Job Description

Job Description

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.

What we offer:

• Medical, Dental, and Vision
• 401K Plan with Matching
• Tuition Reimbursement Program
• Supplemental Benefits
• Engagement Area
• Wellness Studio & Gym at our Corporate Headquarters
• Company Paid Life Insurance
• Health Savings Account with Company Contributions

Essential Functions & Responsibilities

• Provide outstanding Bright Service to each internal and external member as defined by our Service Standards and Promises.
• Responsible for processing and appropriate disposition of fraudulent items by gathering information and presenting documentary evidence accurately and timely. Works with members to identify transactions, identify potential suspects, complete necessary documentation, and eliminate future fraudulent transactions.
• Responsible for promptly reviewing all fraudulent transactions, including checks, bill pay, credit cards, shared services, ACH, wires, account takeovers, and red flags.
• Responsible for analyzing fraud trends and tracking losses resulting from fraudulent transactions.
• Collaborate in investigations with the BSA Department to ensure cases and reports are appropriately documented utilizing the Credit Union's AML software.
• Responsible for completing necessary forms for submitting claims to the insurance company. Provides documentation on non-insurable losses and initiates charge-off of items determined to be non-collectible.
• Contribute to achieving business service objectives by supporting those areas of the credit union that services the business client. Demonstrates understanding of business services functions and knowledge of business deposit and lending products
• Maintain knowledge with B.S.A. Compliance training.
• Other job-related duties as assigned.

Performance Measurements:

• Provide outstanding service to internal and external members as defined by our service standards and promises.
• Provides credits/debits promptly to ensure the department complies with Reg E deadlines.
• Ensure that all cases are received in the portal by FIS.
• Challenge chargebacks/denials by providing all necessary information relating to claims and chargeback queries if required.
• Provide information to credit union employees on current fraud trends, detecting fraudulent activity, and how to handle fraudulent claims.
• Maintain knowledge with continued training and maintaining certifications .

Minimum Expectations of Knowledge and Skills:

Experience - One year to three years of similar or related experience.

Education - (1) A two-year college degree, (2) completion of a specialized certification or licensing, (3) completion of specialized training courses conducted by vendors, or (4) Minimum of two (2) years of work experience.

Interpersonal Skills - Work involves personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve more confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills- Effective verbal and written communication with employees, other organizations, and the public to explain generally established policies, procedures, and systems. Must know regulations and procedures related to fraud investigation. Must know about check clearing and return-item regulations.

Physical Requirements:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, crouch, or crawl. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.