Cannabis Lounge Supervisor

Part-Time Lounge Supervisor

As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field. Dazed! our consumption lounge is seeking a Part-Time Lounge Supervisor. Prior cannabis experience with F&B is a plus.

The Lounge Supervisor aids the General Manager in the day-to-day operations of the lounge, ensuring adherence to company policies, procedures, and state guidelines. This includes empowering the lounge team through clear direction, continuous coaching, and support, and implementing disciplinary measures when necessary. Lounge Supervisors actively contribute to the attainment of daily and monthly sales objectives.

Essential Duties and Responsibilities include the following:

• Assist in the day-to-day lounge operations, including opening and closing procedures for shifts.
• Adhere strictly to all regulations, policies, processes, procedures, and roles outlined in the employee handbook.
• Collaborate with senior leadership to enhance sales and increase traffic volumes.
• Follow company cash handling policies.
• Empower the team by providing clear direction, ongoing coaching, and support.
• Uphold the highest standards of presentation, customer service, and understanding of guests' needs.
• Address elevated customer service complaints with a high level of professionalism.
• Stay informed and knowledgeable about state and local laws, regulations, and industry news.
• Fulfill daily cleaning responsibilities.
• Stay current on all front-of-house and back-of-house policies and procedures.
• Stay informed on all Lounge Specialist procedures, policies, and workflow.
• Conduct employee uniform inspections.
• Lead daily pre-shift meetings.
• Ensure hourly sales numbers and guest counts are communicated hourly via the designated sales thread.
• Maintain a professional appearance and adhere to all company policies regarding dress code, personal hygiene, and appearance.
• Review and delegate job responsibilities to direct reports, including operations, facilities, cleaning, etc.
• Manage consumption lounge personnel as assigned by the General Manager.
• Participate in monthly management meetings.
• Communicate any work-related issues in the consumption lounge to the General Manager, such as guest complaints, employee work issues, safety concerns, product shortages, etc.
• May assist in the hiring process by participating in the interview process.
• Comply with all HR policies including confidentiality and non-disclosure.
• Assist with the implementation of company policies, standard operating procedures, and performance standards.
• Maintain a clean and organized work environment.
• Daily compliance with Company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.

Supervises a total of 05-10+ employees in the Consumption Lounge Department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical
• Continuous Learning
• Job Knowledge
• Use of Technology
• Design
• Problem Solving
• Customer Service
• Communications
• Cooperation
• Managing Customer Focus
• Oral Communication
• Teamwork
• Written Communication
• Change Management
• Delegation
• Leadership
• Managing People
• Quality Management
• Business Acumen
• Conflict Resolution
• Impact & Influence
• Recruitment & Staffing
• Cost Consciousness
• Ethics
• Strategic Thinking
• Adaptability
• Achievement Focus
• Sales Skills
• Dependability
• Initiative
• Innovation
• Judgement
• Planning/Organizing
• Safety and Security

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Must possess a Nevada Food Handler Safety Card. Possession of SERV Safe/Food Safety Management certification is required. Annual METRC Retail Workshop training/certification required (company paid).

Language Skills Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills To perform this job successfully, an individual should be proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and industry-specific software.

Certificates, Licenses, Registrations Must be 21 years of age or older. NV State Agent Card Required. OSHA 10 Required (company paid) to be completed within 6 months of hiring.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

I am aware that this job position may involve exposure to cannabis, cannabis odors, and cannabis smoke, which is a Schedule I controlled substance under federal law. While performing the duties of this Job, the employee occasionally maybe exposed to wet and/or humid conditions, extreme cold and extreme heat. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles and toxic chemicals. The noise level in the work environment is usually moderate. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, gender identity, disability status, or protected veteran status. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.

Planet 13 would like to make its customers aware that certain individuals might try and approach them, call them, email them, text them, or reach out to them via social media, presenting themselves as our employees and/or affiliates to try and gain access to your personal information. This is a phishing scam. Planet 13 will never call a potential employee or customer for any form of payment in return for training material, ask for anyone's direct deposit information, and their banking login and password. Planet 13's Board Members, and Executives do not work as recruiters and do not communicate with potential employees directly via any form of communication nor do they engage in the offering of positions to potential employees. These claims and offers are fraudulent and we advise everyone to use discretion when handling these situations. If you feel as though you have been a target of this type of scam, please reach out to your local law enforcement. Thank you.