IT Support Specialist

This is a permanent IT Support Specialist position based in Woodcliff, New Jersey. You will provide front-line technical support to staff across the organization, helping them use technology productively while maintaining secure and efficient systems. Responsibilities Provide collegial, front-line support to in-house staff Monitor and respond quickly and effectively to requests received through in-person, email, ticket, and phone calls, addressing issues through to resolution Set up new employees for work, providing instruction and guidance on IT tools and processes as needed Assist IT leadership on emerging projects and collaborate across the organization to troubleshoot and problem-solve Write and update technical documentation as needed Ensure that systems are safe and secure against cybersecurity threats Track issues, research best practices, and make recommendations on projects to improve systems and operations Qualifications Required 5+ years of progressive, related IT support work experience Excellent interpersonal skills both in person and on the phone Ability to smoothly adapt and adjust to changing work situations, processes, and procedures Strong verbal and written communication skills Ability to diagnose and resolve technical issues Solid knowledge of firewall, switch, Windows servers, web servers, and Active Directory Solid understanding of VoIP phone systems, computer systems, software deployment, and other tech products, with capacity to support staff utilization Knowledge of and proficiency with Windows Operating Systems and Office Suites Good understanding of essential information security principles and best practices Organized and reliable, with a self-starter mindset and pragmatic execution skills Motivation to continuously learn and collaborate #J-18808-Ljbffr