Security Officer - Hilton - Harrisburg, PA

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Security Officer  for the  Hilton  in  Harrisburg, PA !

P OSITION S UMMARY: 

 

PERFORMS PROTECTIVE AND ENFORCEMENT FUNCTIONS IN A COURTEOUS AND RESTRAINED MANNER IN COPING WITH EMERGENCIES, UNDESIRED CONDUCT, DISTURBANCES AND THREATS TO LIFE AND PROPERTY TO MAINTAIN A SAFE AND SECURE ENVIRONMENT.

 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

 

THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.

• SPEND MAJORITY OF SHIFT ON FOOT PATROL, WALKING, CLIMBING STAIRS OF THE INTERIOR AND PERIMETER OF THE HOTEL TO OBSERVE AND IDENTIFY POTENTIAL SECURITY AND SAFETY RISKS OR UNDESIRABLE CONDITIONS. REQUIRES VERBAL COMMUNICATION USING PAGER AND TWO-WAY RADIO, BENDING, STOOPING AND KNEELING AS IN PERFORMING CPR.
• MAINTAIN ORDER IN THE HOTEL, DEALING WITH THE WELFARE OF GUESTS, EG., ASSISTING WITH DOOR LOCK PROBLEMS, COORDINATE EXPEDIENT RESPONSE TO EMERGENCY CONDITIONS SUCH AS FIRE, FIRE OR SAFETY HAZARDS AND THREATS TO LIFE AND/OR PROPERTY IN A CALM, RATIONAL AND PERSUASIVE MANNER. HANDLE UNDESIRED CONDUCT, VIOLATIONS OF HOTEL POLICY AND CIVIL LAWS AS WARRANTED FOR THE SECURITY AND SAFETY OF HOTEL GUESTS, EMPLOYEES, PATRONS AND PROPERTY. REQUIRES GRASPING, LIFTING AND OR CARRYING OR OTHERWISE MOVING PERSONS, PACKAGES, LUGGAGE, WHEELCHAIRS AND SAFETY EQUIPMENT USING MANUAL DEXTERITY OF HANDS.
• ANSWER SECURITY TELEPHONE AND SAFETY HOTLINE CALLS AND RESPOND IN A TIMELY MANNER BASED ON PRIORITY.
• OBSERVE THE CCTV MONITORS FOR ANY UNUSUAL ACTIVITY AND IN THE CASE OF SUSPICIOUS BEHAVIOR REPORT DIRECTLY, VIA RADIO, TO THE SUPERVISOR ON DUTY; REPORT ANY ALARMS SIMILARLY.
• USE A CLEAR, CONCISE ENGLISH-SPEAKING VOICE, LISTEN WITH EMPATHY, PROVIDE ACCURATE INFORMATION AND DOCUMENT LEGIBLY ALL APPROPRIATE INCIDENT INFORMATION.
• MEMORIZE AND MONITOR LIFE SAFETY SYSTEM INSTALLED AT PROPERTY INCLUDING LAYOUT OF ENTIRE BUILDING, ALARM PULL STATIONS, LOCATION OF FIRE EXTINGUISHER AND SPRINKLERS. 
• DUE TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.

 

OTHER DUTIES

• CHECK EMPLOYEE PACKAGES AS THEY EXIT TO ENSURE NO FOOD OR HILTON PROPERTY IS BEING REMOVED. SCREEN PERSONS ENTERING THIS ENTRANCE FOR PURPOSE AND AUTHORIZATION
• RECEIVE, RECORD AND STORE LOST AND FOUND ITEMS. RESEARCH AND RESPOND TO INQUIRERS FROM GUESTS CONCERNING STATUS OF ITEMS. MAIL OUT CLAIMED ITEMS TO OWNER.
• PROVIDE ACCURATE INFORMATION TO INQUIRERS FOR DIRECTIONS, HOURS OF OPERATION, ETC.
• ESCORT GUESTS AND EMPLOYEES AS REQUIRED TO PARKING LOTS, PROVIDE SAME FOR EMPLOYEES CARRYING HOUSE BANKS.
• OTHER DUTIES AS ASSIGNED BY THE SUPERVISOR.
  • ASSIST OTHER DEPARTMENTS AS DIRECTED

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

 

REQUIRED KNOWLEDGE /  SKILLS /  ABILITIES: 

• THOROUGH KNOWLEDGE OF THE LAYOUT OF THE BUILDING, FUNCTION ROOMS, AND SOME KNOWLEDGE OF THE CITY AND SURROUNDING AREAS WITH APPROPRIATE TRAINING.
• ABILITY TO EFFECTIVELY DEAL WITH INTERNAL AND EXTERNAL CUSTOMERS, SOME OF WHOM WILL REQUIRE HIGH LEVELS OF PATIENCE, TACT AND DIPLOMACY TO DEFUSE ANGER AND COLLECT ACCURATE INFORMATION.
• ABILITY TO LISTEN EFFECTIVELY, SPEAK, READ AND WRITE ENGLISH CLEARLY TO ASCERTAIN AND DOCUMENT IMPORTANT INFORMATION.
• ABILITY TO STAND, WALK AND/OR SIT AND CONTINUOUSLY PERFORM ESSENTIAL JOB FUNCTIONS FOR DURATION OF SHIFT.
• HEARING AND VISUAL ABILITY TO OBSERVE AND DETECT SIGNS OF EMERGENCY SITUATIONS.
• PERFORM TASKS REQUIRING BENDING, STOOPING, KNEELING, AND WALKING SIGNIFICANT DISTANCES BETWEEN AND WITHIN BUILDINGS ON THE PROPERTY.
• ABILITY TO GRASP, LIFT AND/OR CARRY OR OTHERWISE MOVE GOODS WEIGHING A MAXIMUM OF 200 LBS. SUFFICIENT MANUAL DEXTERITY IN HANDS.
• ABILITY TO CLIMB STAIRS AND LADDERS AT A RAPID PACE.
• ABILITY TO PERFORM DUTIES WITHIN EXTREME TEMPERATURE RANGES.

DESIRED SOFTWARE PROFICIENCIES: NONE

 

SUPERVISORY R ESPONSIBILITIES: 

 

• ASSIST IN THE SUPERVISION OF HOUSEKEEPING STAFF TO INCLUDE ROOM ATTENDANTS AND HOUSE ATTENDANTS.
  
  
  

EDUCATION / EXPERIENCE: 

• HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.
• PRIOR SECURITY, LAW ENFORCEMENT OR OTHER MILITARY EXPERIENCE PREFERRED.

 

PHYSICAL REQUIREMENTS 

THE INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND ABILITIES: 

FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS;
CONSTANT – 6-8 HOURS

PHYSICAL ACTIVITY                                              FREQUENCY

SITTING                                                                  OCCASIONAL
WALKING                                                               FREQUENT
CLIMBING STAIRS                                                FREQUENT

CROUCHING/BENDING/STOOPING OCCASIONAL
REACHING                                                           OCCASIONAL
GRASPING                                                          OCCASIONAL
PUSHING/PULLING                                            OCCASIONAL
NEAR VISION                                                     CONSTANT
FAR VISION                                                       CONSTANT
HEARING                                                           CONSTANT
TALKING                                                            CONSTANT
LIFTING/CARRYING(# LBS)                             FREQUENT – UP TO 50 LBS.
TRAVEL                                                             RARE

Pay: $18.00-$19.00/hour

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• 401(k) with company match
• Employee discount
• Flexible schedule
• Referral program