Credit & Collections Specialist

Job Description

Job Description

Who we are:

At Sierra Forest Products, we’re more than a leading North American distributor of specialty wood products—we’re a team committed to professionalism, care, and creating spaces that enhance lives and the health of the planet. Founded on the principles of integrity and belonging, we’ve built an organization where your contributions truly matter.

Position: Credit & Collections Specialist

Compensation: $75,000 - $85,000

Location: Tustin, CA OR Kent, WA

Employment Type: Full-time, Onsite

Vacancy: This posting is for an existing, currently open position.

Deliver the Difference with us:

The Credit & Collections Specialist will be responsible for credit & collections operations within their assigned region. The position is responsible for daily collection calls, order releasing and review of customer credit limits for an assigned portfolio of client accounts. This includes (but is not limited to) monitoring, identifying, and addressing issues of assigned accounts and ensuring compliance with credit policies and procedures

The standard working hours will be 8:30 – 5:30 PST Monday to Friday onsite our Tustin, CA or Kent, WA location.

Responsibilities:

• Daily business to business collection calls to encourage customers to pay within their assigned terms
• Monitor assigned accounts receivable to identify trends and issues. Report weekly to management and provide status update on accounts
• Work closely with the Customer Service, Sales and Operations to ensure client service satisfaction
• Disciplined approach to diarize collection activities and call logs
• Negotiating payment while maintaining client goodwill; facilitating dispute resolution
• Recommend appropriate course of action for dealing with delinquent accounts; escalate internally or with the customer to determine the root cause and correct
• Manage daily credit hold queue within the credit policy guidelines
• Daily cash application of payments performed timely and accurately and overpayments/short-payments or any discrepancies are investigated and resolved promptly
• Complete credit reviews on both new and existing accounts, utilizing credit reports, bank reports and trade references
• Identify and recommend areas of improvements within standard operating procedures and departmental policies
• Perform other related duties as assigned by management

Requirements

Requirements:

• University Degree or College Diploma in related field
• 3-5 years’ experience with trade credit in business-to-business environment
• Solid knowledge of credit, collections and accounts receivable processes and procedures
• Familiar with Credit Bureau reports
• Familiar with Uniformed Commercial Code, Construction Lien Act, Waiver and Lien processes
• Demonstrated conflict resolution skills; sound judgment and decision-making skills
• Solid problem-solving capabilities to ensure issues, complaints, and inquiries are handled tactfully, effectively and promptly
• Strong attention to detail, goal oriented
• Ability to partner with customers to achieve win/win solutions
• Excellent communication (oral & written), and organization skills
• Ability to maintain a high level of accuracy
• Proficiency with Microsoft Office Software applications (Excel, Word, etc).
• Proven organizational/negotiation/communication skills
• Self-motivated and results oriented individual
• A team player with good listening and customer service skills

Benefits

Why Join Sierra Forest Products?

• People First Culture: We stand proudly for our people, supporting success through career advancement, continuous learning, and a collaborative environment.
• Competitive Rewards: Enjoy competitive pay, comprehensive family benefits, tuition reimbursement, and programs designed to support not only you but your family as well.
• Growth & Innovation: Join a company that champions innovation and sustainability—where your ideas drive progress and help shape the future.
• Purpose-Driven Work: Our mission is simple: Deliver the Difference to our customers when they need it, by people who know and care. Every role here makes a real impact on our customers and local communities.

AI Usage & Disclosure: This recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, or selecting candidates.