Remote Support Team Lead - Lead, Optimize & Grow
Gismart
New York, NY
- Remote job
Gismart is seeking a Remote-First Support Team Lead to oversee a 5–10 member team. You will prioritize tickets, detect incidents, and drive weekly trainings while managing schedules and escalations. Use Zendesk extensively and collaborate with product teams to improve customer experience. You will mentor staff, conduct performance reviews, and leverage data tools (Zendesk Explore, Amplitude, Tableau) to optimize operations. #J-18808-Ljbffr Gismart
Vacancy posted 1 day ago
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