Senior Client Executive

Senior Client Executive


Location: Remote. Preferably Southern CA or Tampa, FL

Position Type: Full-Time
Reports To: Chief Client Officer

Imagenet is a leading Business Solutions Provider, offering innovative services in claims processing, document management, and contact center solutions. We help clients reduce costs and improve productivity through efficient and secure solutions tailored to their needs.

Position Summary

Senior Client Executive will play a key role in maintaining and growing client relationships while achieving revenue targets. The candidate should excel in client engagement, contract renewals, and strategy development, demonstrating strong client management proficiency. Experience in ImageNet's core services, particularly within the healthcare BPO space, is highly desirable.

The ideal candidate is a hands-on leader who is comfortable in a fast-paced environment and is eager to shape the future of the sales operations function.

Key Responsibilities

• Growth Strategy and Execution (40%): Responsible for achieving assigned revenue and growth quotas through upselling and cross-selling Imagenet's services. Need to develop and implement tailored client growth strategies, collaborating with the marketing and operations teams.
• Client Relationship Management (30%): Role involves maintaining and nurturing relationships with key client stakeholders to ensure satisfaction and retention. The individual will conduct regular business reviews to align services with client needs and explore growth opportunities.
• Contract and SOW Management (20%): The Senior Client Executive will lead contract renewal negotiations in collaboration with cross-functional teams to secure client loyalty. They will also be responsible for developing and managing Statements of Work (SOW) for new and ongoing client engagements.
• Cross-Functional Collaboration (10%): The candidate will partner with operations, product teams, and other internal stakeholders to ensure client success. They will also facilitate smooth onboarding processes for new clients, aligning with organizational goals.

Qualifications

Education & Experience:

• Minimum of 5 years of experience in account management with demonstrated success in meeting revenue quotas.

• Experience in the healthcare BPO industry, particularly in claims adjudication, document management, or contact center solutions, is preferred.
• Proficiency in Salesforce and Microsoft Office Suite is required.
• The candidate should possess strong interpersonal, analytical, and problem-solving skills.
• Proven ability to manage multiple priorities in a dynamic environment.
• Travel required as needed.

Skills & Competencies:

• Strong organizational and time management skills, with a focus on meeting deadlines.
• Strong interpersonal, analytical, and problem-solving skills
• High EQ and IQ: Ability to manage relationships, navigate complex dynamics, and interact effectively with senior leadership.
• Proactive, self-motivated, and capable of managing multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal, with the ability to present to executive-level stakeholders.

What We Offer:

• Competitive salary base, commensurate with experience & commission
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Collaborative work environment

Ready to Grow Your Career?

We'd love to meet you! Click "Apply Now" and tell us why you'd be a great addition to the Imagenet team.

About Imagenet, LLC

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans' members and providers.

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans' members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.