Customer Communications Representative I

Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Responsible for providing the best possible customer service to internal as well as external customers. Must be able to handle level 1 call types. Provides outstanding service to customers calling the dispatch team for service. Responds to routine customer inquiries via live call or Email as needed. Provides follow through on any special customer needs in a timely manner. Requirements HS Diploma, GED, or equivalent experience required 1 to 2 years of related experience Strong verbal and written communication skills Proficient in MS Office Strong attention to detail Organized and able to multitask Successful completion of Call Taker New-Hire training and introductory period Must be able to work wide variety of work shift/schedules with short notice. Core Competencies Demonstrates strong customer service skills by effectively managing service calls and inquiries while ensuring accurate data entry. Proficient in multitasking and maintaining attention to detail in a fast-paced environment. Highest-signal resume keywords Customer Service Verbal Communication Written Communication MS Office Proficiency Attention to Detail Soft Skills Organizational Skills Multitasking Certifications & Qualifications Call Taker New-Hire Training Industry Keywords Service Calls Customer Inquiries Dispatch Team Timely Response Internal Customers External Customers #J-18808-Ljbffr