Sr. Field Adjuster, Homeowner Claims - Indianapolis, IN (Local)

External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Sr. Field Adjuster, Homeowner Claims - Indianapolis, IN (Local) Requisition Number R7865 Sr. Field Adjuster, Homeowner Claims - Indianapolis, IN (Local) (Open) Location Indiana - Home Teleworkers Additional Locations Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Sr. Field Adjuster, Homeowner Claims – Indianapolis, IN. Your Role: As a Sr. Field Adjuster, Homeowner Claims, you will obtain and record required loss information from the insured. Under close supervision, you will investigate, evaluate, negotiate, and settle homeowners’ property/personal property claims, including adjustment to conclusion; involves low- to higher-complexity claims that typically require physical inspection. You will be the owning adjuster for all claims assigned at the Field Adjuster level. In this role, you will be expected to progress to the competency level of a Level 5 Homeowner Adjuster. May be required to assign, coordinate, and oversee independent adjuster assignments. Please note that this is a remote position located in Indianapolis, IN or surrounding areas. Local travel will be required. Your Work: Investigate and evaluate all elements of property loss claims of moderate-high severity both in the field and virtually. Contacts and meets with the insured or 3rd party virtually or in-person to photograph and inspect all damaged dwellings, other structures, and personal property. Determines scope of repairs. Prepares a repair bid using Xactimate estimating system. Comes to an agreed cost of repair with the insured, and possibly Network Repair Program contractor (NRP) or insured's contractor. Follows the repair process to conclusion. With the assistance of experts where needed, ensures that the cause of the loss is thoroughly investigated and identified. Settles and pays dwelling or other structure damages once the coverage analysis is completed. Handles all correspondence to ensure the file is regulatory compliant. Required Experience, Education and Skills: Requires 6+ years related professional experience with transferrable skills. 4+ years claims experience with preferred emphasis on homeowner claims. High school diploma required. Related bachelor’s degree or higher may be in lieu of 2 years experience. Knowledge of Xactimate repair estimating system. Knowledge of homeowner policies and procedures. A valid driver’s license and insurable driving record or alternative transportation to safely transport large and/or heavy equipment between sites is required. What would make us excited about you: Bachelor Degree or combination on education and experience. 2+ years field experience. Knowledge of home construction. Why Choose a Career at CSAA IG? At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success. Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration. Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market. Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact View email address on click.appcast.io If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). CSAA Insurance Group is an equal opportunity employer. #LI-CH1 #HP_RX . The national average hourly rate for this position is $38.88-$43.20. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $38.88-$51.88. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay. This job posting will be unposted on Sat, 18 Jul 2026. About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit