Administrative Aide- Public Works, Bureau of Utilities/Service Division

Administrative Support Specialist

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking. We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations. We are committed to workplace excellence in every area of County government. We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged! We offer competitive compensation and great benefits including medical, retirement, and wellness programs. As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

Performs senior technical level administrative support work for the Customer Services Department under general supervision from an administrative or technical superior. This is a classified position, meaning that it is a part of the Howard County Classified Service upon completion of a probationary period of at least six (6) months. This position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810. This position has been designated as "essential personnel," meaning an employee is expected to report for regular work shift during inclement weather, emergency situations, County holidays and on an on-call basis.

Essential Duties and Responsibilities

Office Operations & Administrative Support:

• Coordinate office operations and clerical procedures.
• Assist with scheduling, dispatching, and tracking field service activities.
• Maintain operational calendars, appointments, and departmental workflows.
• Serve as a liaison between Meter Services, Finance, Customer Service, Engineering, and field personnel.
• Exercise independent responsibility for complex administrative or clerical processes related to utility operations.
• Maintain confidentiality, prioritize multiple assignments, and communicate effectively with the public and County staff.
• Assist and back up other administrative staff as needed.
• Perform other duties as assigned or required.

Data Management & Software Utilization:

• Utilize and navigate GIS mapping systems, SAP Utilities, Hanson, and other departmental software applications.
• Process work orders, maintain records, and ensure accuracy of operational and billing-related data.
• Monitor service requests and coordinate associated field activities.

Compliance, Review & Issue Resolution:

• Review records and reports for accuracy.

Minimum Required Education/Experience

Associate's degree and two (2) years of related experience, or equivalent combination of education and experience. Preferred education, knowledge, skills and abilities:

• Must have the ability to learn new software programs and related skills.
• Must have intermediate Microsoft Excel skills with the ability to create and format worksheets and workbooks.
• Must have strong skills in Microsoft Word with the ability to format and edit documents using headers and footers, tabs, outlines and page numbers; ability to use track changes.
• This position requires excellent communication and organizational skills and the ability to prioritize and maintain confidentiality.

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

Language skills, mathematical skills and reasoning ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

To Apply

You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted. Selected candidates may be subject to drug screening, background screening, and reference checks. At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services ( or World Education Services: International Credential Evaluation (

Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at View email address on click.appcast.io. Requests for accommodations should not be attached to the application.