Customer Service Manager

Picture yourself as a Customer Service Manager who builds demand, nurtures accounts, and closes business that fuels our growth. A Customer Service Manager seat that takes 6 years of First Call Resolution seriously, pays $100,000 - $154,000, and hands over the sales marketing reins. Key Responsibilities Chase down warm referrals before competitors in Schaumburg get the call Build the campaign calendar that keeps Schaumburg, IL pipeline full year-round Spot which Schaumburg accounts are about to churn and win them back Own the full sales cycle from initial outreach to signed contract Test three subject lines, kill two, scale the winner What You'll Bring Real Knowledge Base Management chops, plus the Interpersonal Skills curiosity to keep growing Comfort being accountable for an agile outcome in a freelance role The diplomacy to align stakeholders who don't agree yet Demonstrated capacity to mentor or support manager teammates Comfort being the newest person in the room and the loudest in the notes A growth mindset and openness to constructive feedback Willingness to relocate to Schaumburg, IL, or to make remote work Anthem is a solutions-focused company in Schaumburg, IL that turns complex sales marketing problems into simple, elegant solutions. You set the boundaries of your freelance schedule and we respect them without the side-eye. Take home $100,000 - $154,000, build your Live Chat Support under a mentor, lean on benefits, and shape a freelance week that finally fits. Applications submitted this week are going straight into our current review cycle. #J-18808-Ljbffr