Manager of Security

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

The Manager, Enterprise Security Operations Center (SOC) is responsible for the leadership, oversight, and continuous improvement of the Company's 24x7 Security Operations Center. This role manages the daily operation of enterprise physical security monitoring, incident response, security technologies, threat intelligence, and critical event management.


The Manager will lead a team responsible for the proactive identification, assessment, escalation, and resolution of security incidents that may impact employees, facilities, operations, executives, or corporate assets. This position serves as a key liaison with executive leadership, law enforcement agencies, emergency responders, facilities, human resources, legal, risk management, and information technology teams to ensure a coordinated and effective security posture across the organization.

The ideal candidate is a proactive security leader with extensive experience managing security operations, physical security technologies, crisis response, personnel development, and enterprise risk mitigation in a fast-paced corporate environment.

Responsibilities

• Provide supervision, oversight and management of enterprise physical security policies and develop and implement corporate security programs, protocols, and procedures to comply with regulatory and company requirements.
• Conduct ongoing security risk assessments and vulnerability reviews across corporate facilities. Develop and implement mitigation strategies to reduce exposure to physical security threats.
• Develop and maintain key security performance metrics, dashboards, and executive reporting related to incidents, investigations, alarm activity, response times, and system performance.
• Manage teams to ensure security systems are operational and supported with minimal down time. Troubleshoot and resolve system issues; consult with IT and/or vendor(s) as needed to ensure that issues are properly resolved.
• Plan, direct, or coordinate operations within our buildings and perform special events and duties when assigned and direct staff to support.
• Develop threat intelligence monitoring and escalation program for enterprise and employee business travel.
• Ability to work independently – task oriented and able to meet deadlines in a demanding environment.
• Physical Security Focus on physical security guards, executive protection, and event security planning.
• Incident Management: Coordinate threats, lead incident responses and investigate security breaches throughout the company’s footprint.
• Staffing & Scheduling: managing the daily SOC schedules to ensure proper staffing.
• Payroll Processing: review timecards for accuracy. Monitor and approve SOC members’ vacation requests.
• Conduct training on security systems for Security staff.
• Help with duties of a SOC operator when open shifts arise, day or night.
• Consult with law enforcement and external agencies during emergency incidents.

Qualifications

• Bachelor’s degree required or 7-10 years of security experience with 5 years supervisory/management experience
• NYS Security Guard license required
• Experience managing and retaining strategic relationships with vendors and suppliers
• Knowledge of access control, video management, alarm monitoring, and incident management systems required; specific experience with CCURE access control, Victor CCTV, ID printers, Qolsys/ DMP alarm panels, and/or D3 incident management preferred
• Valid New York State driver’s license

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $168,912.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.