Associate Patient Care Coordinator

Associate Patient Care Coordinator

ProHealth Physicians Pediatrics has an immediate opening for a friendly, patient focused and detail-oriented Associate Patient Care Coordinator to join our team.

The position is full-time (40 hours/week) Monday - Friday 8:00 AM - 6 PM and rotating Saturdays 8:00 am to noon. May be asked to float to local practices in the region for coverage.

Office Location: 495 Gold Star Highway Groton CT

Primary Responsibilities:

• Greet patients and conduct check-in process
• Collect or verify demographic information, including key demographic fields
• Load or update insurance information as needed
• Verify eligibility and flag appointment accordingly
• Scan insurance card(s)
• Collect co-payments and outstanding balances
• Post payments received in practice management system and provide system-generated receipts
• Acknowledge patients in PM
• Schedule appointments using approved scheduling guidelines
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, 'no show,' for follow up appointments for chronic conditions or preventive care
• Monitor administrative tasks in the EHR and respond timely
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control procedures
• Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner always and maintaining patient confidentiality
• Perform other duties as assigned

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service experience
• Access to reliable transportation & valid US driver's license

Preferred Qualifications:

• Experience as a receptionist in a healthcare setting
• Experience working with an electronic health record

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.