Quality Manager

Position Purpose To lead the site quality function, ensuring that all products and processes consistently meet customer, regulatory, and internal standards. The Quality Manager is accountable for driving a culture of quality excellence, continuous improvement, and right-first-time delivery across manufacturing operations, while aligning with business strategy and company values. Position Type Full Time, FLSA Exempt Location 13210 Palo Alto Rd., San Antonio, TX 78264 Benefits and Other Compensation JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays. Major Tasks, Responsibilities & Key Accountabilities Robust Quality Management System (QMS) Ensures effective implementation and continuous improvement of quality management systems aligned to recognized standards (e.g. ISO 9001 / IATF), maintaining compliance and audit readiness. Consistent high-quality product output – Leads processes and controls that ensure products meet defined specifications, reducing defects, rework, and customer concerns. Effective problem resolution and prevention – Drives structured root cause analysis and implementation of corrective and preventive actions to eliminate repeat issues and improve reliability. Customer satisfaction and quality performance – Monitors and improves key quality KPIs including warranty, internal defects, customer feedback and compliance audits (QASI / ISO) ensuring alignment with business targets. Cross‑functional quality leadership – Partners with manufacturing, engineering, supply chain, and suppliers to embed quality standards throughout the product lifecycle. Continuous improvement of culture – Champions Lean, Six Sigma, and operational excellence initiatives to improve efficiency, reduce waste, and enhance process capability. People leadership and capability development – Builds, mentors, and develops the quality team to ensure strong technical capability and succession planning. Other duties as assigned Minimum Qualifications 5-8+ year’s business/lean/operations experience, driving team excellence, and managing people. Experience in quality control in a manufacturing and assembly environment. Proven leadership skills (lead, motivate, process and people management skills). Experience in improvement processes (i.e. Six Sigma, Lean, etc.). Must pass any drug screens, background checks and pre‑employment tests as applicable. Preferred Qualifications Proven experience leading cross‑functional change initiatives, driving alignment and adoption across business and operational teams. Strong influencing and stakeholder management skills, with the ability to act as a change agent and build consensus without direct authority. Demonstrated ability as a problem solver, using data and quality principles to identify root causes and implement sustainable solutions. Background in quality management or continuous improvement (e.g. Lean, Six Sigma, or similar), with a focus on operational excellence. Ability to set and communicate a clear vision, proactively seek out opportunities, and drive improvements with a strong ownership mindset and positive attitude. Knowledge, Skills, Abilities & Competencies Strong understanding of quality systems and standards (ISO 9001). In‑depth knowledge of manufacturing processes and quality control techniques. Understanding of Lean, Six Sigma, and continuous improvement methodologies. Understanding of SAP system. Quality accreditation CQI Level 5 or equivalent. Excellent leadership and team development capability. Strong communication skills across all organisational levels. Advanced problem‑solving and analytical capability. High level of organisation and decision‑making ability. Strong stakeholder management and influencing skills. Proven experience in a quality leadership role within manufacturing. Demonstrated success in driving quality improvements and cost reduction. Experience managing audits, customer concerns, and supplier quality. Track record of delivering operational and strategic quality initiatives. Job Conditions Both office environment and occasionally manufacturing/factory environment. Subject to noise and temperature changes. Physical Requirements Remains stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear. Occasionally required to stand and move and/or walk. Must frequently move and/or transport up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. Equal Opportunity Employer JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non‑discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws. Reasonable Accommodation Statement JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at View email address on click.appcast.io. Visa Sponsorship JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at Disclaimer This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. #J-18808-Ljbffr