Product Support Specialist
Writesonic
Product Support Specialist
At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you'll be the go-to expert helping users get the most out of our platform. You'll resolve issues, answer questions, and ensure every customer feels supported as they explore our AI SEO and Generative Engine Optimization (GEO) tools.
This isn't just a support role—it's about empowering marketers and businesses worldwide to succeed in the new era of AI-driven search.
Every day, millions turn to AI for answers—and if your brand isn't there, you're nowhere. While others scramble to adapt to AI-driven search, Writesonic is already leading the way.
We're building the world's most advanced AI SEO and Generative Engine Optimization (GEO) platform—designed to help brands monitor and improve visibility across AI search engines like ChatGPT, Claude, Perplexity, and Google AI Overviews. Writesonic is the only platform that unifies GEO insights with traditional SEO, giving brands the tools to rank across both Google and emerging AI search platforms.
Trusted by 20,000+ marketers worldwide, we're redefining what it means to be discoverable—from Google to AI and beyond.
What You'll Do
- Deliver timely, empathetic, and effective support to customers via chat, email, and community channels.
- Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions.
- Help customers understand Writesonic's GEO and SEO capabilities—ensuring they can unlock maximum value.
- Create and maintain documentation: FAQs, knowledge base articles, and best practice guides.
- Proactively identify trends in customer feedback and share insights with the product team.
- Act as the customer's voice internally, helping shape a better product experience.
- Support onboarding and adoption initiatives to make Writesonic a daily habit for customers.
What We're Looking For
- 1–3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools.
- Excellent communication skills (written & verbal) with the ability to simplify complex concepts.
- Experience using support platforms like Intercom, Zendesk, or Freshdesk.
- Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues.
- Passion for customer experience—empathetic, patient, and proactive.
- A fast learner who thrives in a high-growth, remote-first startup environment.
Why Join as a Product Support Specialist at Writesonic?
- Play a critical role in shaping the customer journey in one of the fastest-growing AI startups.
- Competitive compensation and performance-based incentives.
- Remote-first flexibility with global collaboration.
- Opportunities to grow into customer success, product, or operations roles.
- A supportive, diverse team that values learning and celebrates wins together.
Vacancy posted 2 days ago
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