Busser/Back Server at The Whitby Hotel

Job Description

Job Description

We seek an eager individual to join our wonderful Food & Beverage team at The Whitby Hotel as a Full-Time Back Server / Busser. The ideal candidate will be a trained professional who can provide top-level service that reflects the quality of our cuisine and overall dining experience. We are looking for someone who communicates well, is dependable, enthusiastic, and has a genuine passion for hospitality. The candidate should have strong attention to detail, a love for food and beverage, and the ability to read guests’ needs to ensure exceptional service and create memorable experiences.

Responsibilities Include (but are not limited to):

• Maintain a high standard of personal hygiene and professional appearance at all times.
• Greet guests warmly and support Servers in delivering an exceptional dining experience.
• Maintain strong knowledge of food, beverages, and daily specials.
• Deliver food and drinks efficiently and professionally, following proper steps of service.
• Prepare coffees, teas, and other beverages according to company standards.
• Communicate clearly with the kitchen, bar, and Servers regarding orders, requests, allergies, and dietary needs.
• Ensure tables are properly served, cleared, reset, and maintained with attention to detail.
• Keep service areas clean and organized throughout the shift.
• Follow all allergy protocols, sanitation guidelines, and NYC Health Department standards and regulations.
• Complete daily side work and maintain full mise en place for service.
• Demonstrate Firmdale Core Values and promote teamwork by assisting colleagues whenever needed.
• Perform additional tasks as assigned by management.
• Must be able to work AM/PM shifts, weekends, and holidays.
• Must be able to lift up to 50 lbs.

Skills & Qualities:

• Able to work well under pressure during high-volume service and multitask effectively.
• Neat, organized, and attentive to detail on the restaurant floor.
• Strong work ethic, consistent work habits, and a proactive attitude.
• Professional communication skills when interacting with guests and colleagues.
• Positive, enthusiastic team player with a polished and professional demeanor.

Employee Benefits:

• Paid vacation, sick, and personal days
• Health, dental, vision, and life insurance plans
• Commuter benefits
• Holiday parties and staff appreciation events
• Complimentary in-house uniform dry cleaning
• Employee meals during shifts

Compensation: Hourly Rate + Tip

With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, “Hotels should be living things not stuffy institutions.”

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