DIRECTOR, FOODBUY CLIENT SOLUTIONS (CHARLOTTE, NC)

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DIRECTOR, FOODBUY CLIENT SOLUTIONS (CHARLOTTE, NC)

Who is Foodbuy? We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world’s largest contract food and support services provider. Why Foodbuy? We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment. Additionally, we follow a value system called People FIRST , which stands for F lexibility, I nclusion, R esults, S ustainability and T ransparency. People FIRST is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates. Job Summary: The Director of Foodbuy Client Solutions leads the strategy, delivery, and expansion of third-party solutions that support Foodbuy members. This role oversees relationships with the third-party solution portfolio, leads the team that trains internal stakeholders and members on those solutions, and drives the identification of new member solution needs. The Director serves as the connective tissue between members, third-party providers, and internal Foodbuy teams to ensure solutions are relevant, well-adopted, and value-generating. Responsibilities: Third-Party Solution Portfolio Management Own the end-to-end lifecycle of Foodbuy's third-party member technology solutions—from evaluation and onboarding through performance management and renewal. Serve as the primary relationship owner for existing and prospective third-party providers, negotiating commercial and operational terms in partnership with Legal, Finance, and Category teams. Member Solution Identification & Engagement Engage directly with members to identify unmet needs and emerging opportunities where third-party and internal solution adoption can create value. Partner with member-facing teams to translate feedback into a prioritized pipeline of new solutions, validated through market scans and pilots. Oversee the training strategy, and delivery model for third-party solutions—covering both internal teams and member customers. Lead the team responsible for content development, live and on-demand delivery, and adoption measurement; establish KPIs for training effectiveness (utilization, satisfaction, time-to-proficiency). Team Management & Development Lead, coach, and develop a team accountable for solution management, member engagement, and training delivery. Foster a culture of accountability, collaboration, and member-centricity; ensure clear roles, performance expectations, and development pathways. Strategic Partnership Development Identify and cultivate new third-party providers aligned with Foodbuy's strategic priorities and member needs. Represent Foodbuy at industry events and vendor forums to build a robust partnership pipeline; evaluate partners on member fit, commercial viability, and integration feasibility. Cross-Functional Collaboration Partner with Foodbuy Product and Technology teams to ensure integration readiness and operational scalability. Performance Monitoring & Governance Establish KPIs, dashboards, and governance frameworks that track solution adoption, member satisfaction, revenue impact, and training effectiveness. Provide regular updates to executive leadership and lead change management efforts to support adoption of new solutions and processes. Qualifications: Bachelor's degree required; MBA or advanced degree preferred. 10+ years of experience in strategy, partnership management, or member/client solutions—foodservice, GPO, or procurement experience strongly preferred. 5+ years of people leadership experience. Proven track record building third-party partnerships and scaling training/enablement programs for internal and external audiences. Demonstrated experience leading enterprise communication and training initiatives that enable successful implementation and sustained user adoption. Strong analytical, negotiation, and executive communication skills; demonstrated ability to influence across functions and levels. Regular attendance in Charlotte office for meetings and client engagement as needed to meet business needs. Travel as needed (less than 25% of the time) Associates at Foodbuy are offered many fantastic benefits. Medical Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Foodbuy maintains a drug-free workplace. #J-18808-Ljbffr Compass Group USA