Weekend Administrative Assistant

Weekend Administrative Assistant

Location: Lynchburg, Virginia Type: Contract (3-month) Compensation: $21.00 - $28.00 per hour Work Model: Onsite – onsite Hours: Saturday & Sunday 7:30 am to 5:00 pm

Responsibilities

• Arrive on time and ready to assume shift responsibilities
• Perform thorough shift turnover with the outgoing attendant
• Answer incoming phone calls promptly at all times
• Document new issues using a standard intake form during the initial call
• Enter issue details into the designated online system
• Contact appropriate on-call personnel (Electrical, Mechanical, or Software) based on caller input, using the daily on-call list
• Notify the designated Issue Manager for the day when issues require War Room handling
• Draft and send emails to customers and distribution lists to request approval to work issues from the War Room, using a standard email template
• Include initial cost estimates provided by the Issue Manager, when required
• Support troubleshooting efforts by taking notes and recording discussions when an issue is approved for War Room handling
• Answer phones and log updates in the system
• Provide status updates via email to the OCC and other stakeholders at designated times
• Set up and manage conference calls
• Perform end-of-shift turnover with the incoming attendant to ensure continuity

Requirements

• Exceptional verbal and written communication skills
• Strong attention to detail and ability to document information accurately
• Ability to remain calm, organized, and professional in a fast-paced or high-pressure environment
• Proficiency with Microsoft Outlook (email and meeting scheduling)
• Proficiency with Microsoft Word (document creation and editing)
• Proficiency with Microsoft Teams (chat, calls, and conference coordination)
• Experience with Browser-based data entry and collaboration systems / web applications
• This is a temporary, shift-based role requiring weekend, and holiday availability
• Consistency and reliability are critical due to the 24/7 nature of operations
• Local candidates are required for on-site coverage

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.