Customer Service Representative

Job Description

SUMMARY

Join a customer-focused sales support team where you will help keep the order process moving from initial inquiry through fulfillment. This role combines inside sales support, customer service, order coordination and cross-functional communication, offering hands-on exposure to the full customer order cycle in a fast-paced environment.

RESPONSIBILITIES

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• Handle customer questions related to pricing, order progress, delivery timing, expedited requests and proof of delivery.
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• Create quotations and verify pricing, product requirements, lead times and supporting details for accuracy.
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• Prepare, review and enter customer orders, including order acknowledgements and packing documentation.
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• Coordinate with planning and other internal groups to confirm material availability, production needs and expected delivery dates.
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• Process order revisions, returns, credits, consignment activity and replenishment requests following established procedures.
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• Develop specification documentation from customer requirements, samples or survey information.
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• Maintain accurate customer, order and service records within applicable business systems.
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• Follow up with customers after selected shipments or service issues and escalate quality, delivery or order concerns when needed.
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• Support the sales function with customer follow-up, reporting, administrative coordination and related activities.
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• Build productive relationships with customers and internal partners while providing responsive, professional service.
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QUALIFICATIONS

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• 2-3 years of experience in customer service, inside sales, order management or a similar customer-facing support role; manufacturing or industrial experience preferred.
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• High school diploma or equivalent required; additional education in business, sales or a related discipline is a plus.
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• Proficiency with Microsoft Word, Excel, email and web-based business tools; ERP experience preferred.
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• Strong written and verbal communication skills with a professional, customer-focused approach.
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• High attention to detail and accuracy when preparing quotes, entering orders and maintaining documentation.
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• Ability to organize priorities, manage multiple deadlines and follow through in a fast-moving environment.
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• Strong problem-solving, time-management and interpersonal skills, including the ability to handle challenging customer situations tactfully.
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• Comfort working independently while collaborating effectively across departments.
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BENEFITS

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• Opportunity to build broad experience across customer service, inside sales support and order management.
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• Hands-on exposure to quoting, ERP-based order processing, fulfillment coordination and customer account support.
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• Cross-functional collaboration with sales, planning, production and other business teams.
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• Varied day-to-day work combining customer communication, problem-solving, documentation and order coordination.
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• Opportunity to strengthen commercial and operational skills in a team-oriented environment.
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