Outbound Customer Service Representative
$21 - $23 per hourPrideStaff - Morristown-Parsippany, NJ
Job Description
Job Description
Outbound Customer Service Representative
- Location: Parsippany, NJ
- Schedule: Full-Time, varying shifts
- Compensation: $21–$23/hr base + commission/bonus potential
- Job Type: Temp-to-Hire
Job Summary
PrideStaff has partnered with an industry-leading medical solutions company to discover a high-energy Outbound Customer Service Representative . In this role, you will drive revenue growth by converting warm, qualified patient leads into confirmed appointments.
If you are a competitive, results-driven communicator who thrives in a fast-paced sales environment and wants to impact patient care while maximizing your earning potential directly, we want to talk to you.
Key Responsibilities
- Lead Conversion: Perform high-volume outbound outreach (150+ calls/day) to warm, warm-qualified, and prospective patient leads.
- Pipeline Management: Drive the sales process from initial contact to securing scheduled medical appointments.
- Consultative Selling: Conduct active discovery to uncover patient needs, deliver compelling value propositions, and navigate objections with confidence.
- Closing: Consistently hit and exceed daily, weekly, and monthly activity and conversion quotas.
- Lead Tracking: Maintain accurate tracking of interactions, pipeline progress, and patient data in the CRM.
- Cross-Functional Collaboration: Partner with clinical and hearing care teams to ensure seamless patient onboarding.
What You Bring
- Experience: 1-2+ years of demonstrated success in inside sales, business development, high-volume outbound phone sales, or appointment setting.
- Track Record: Proven ability to hit or exceed sales quotas and key performance indicators (KPIs).
- Communication: Exceptional verbal tone, strong active listening skills, and persuasive phone presence.
- Resilience: Highly self-motivated, thick-skinned when handling rejection, and driven by targets.
- Tech-Savvy: Proficiency with CRMs, MS Office (Word/Excel), and rapid data entry.
- Adaptability: Coachable attitude with a desire to continuously refine sales tactics and pitch delivery.
PrideStaff is a national staffing service founded in 1978 with over 80 locations nationwide. We are currently expanding with a new office in East Hanover and are looking for individuals to share our mission: Consistently provide client experiences focused on what they value most. Professionals who are client service driven, goal orientated, organized and have an internal drive for success possess the qualities to be successful with PrideStaff. Additionally:
•\tClients and candidates consistently rate PrideStaff among the top recruiting firms within the staffing industry based on Net Promoter Score (NPS) data
•\tPrideStaff provides comprehensive training to Staffing Consultants on our proven sales, recruiting and staffing processes
•\tWe help our Staffing Consultants succeed with leading edge recruiting technology and performance improvement programs
•\tWe offer one of the most unique and competitive compensation plans in the Staffing and Recruiting industry
Company Description
PrideStaff is a national staffing service founded in 1978 with over 80 locations nationwide. We are currently expanding with a new office in East Hanover and are looking for individuals to share our mission: Consistently provide client experiences focused on what they value most. Professionals who are client service driven, goal orientated, organized and have an internal drive for success possess the qualities to be successful with PrideStaff. Additionally:\r\n\r\n•\tClients and candidates consistently rate PrideStaff among the top recruiting firms within the staffing industry based on Net Promoter Score (NPS) data\r\n•\tPrideStaff provides comprehensive training to Staffing Consultants on our proven sales, recruiting and staffing processes\r\n•\tWe help our Staffing Consultants succeed with leading edge recruiting technology and performance improvement programs\r\n•\tWe offer one of the most unique and competitive compensation plans in the Staffing and Recruiting industry
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