Service Manager

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit:

Why you'll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Service Manager reports to the Vice President of Service & Rentals
• Located in Chicago, IL
• Full-Time
• Remote

The Service Manager acts as a field manager, responsible for overseeing technicians and coordinating service operations. This role involves planning, organizing, and controlling all service activities to meet customer requirements and support sales activities. The Service Manager is a field-based position, actively supporting technicians when needed.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Health and Safety:

• Ensure staff members are trained on health and safety rules and procedures.
• Conduct random QC inspections during or after repairs, onsite training, random vehicle inspections, and customer site visits.

Technician Management:

• Oversee training programs for technicians.
• Keep technicians focused on customer requirements and maintain continuous communication regarding department productivity.
• Perform all technician performance evaluations.

Inventory Management:

• Ensure accuracy and currency of all technician truck inventories.
• Collaborate with the parts manager to ensure cycle counts are completed.

Dispatch and Customer Service:

• Collaborate with the Customer Service Manager to monitor the dispatch board for quality and timely service calls.
• Coordinate to support lease customers.

Safety and Best Practices:

• Follow safe work practices and accident prevention procedures.
• Create best practices for handling service and ensure the department follows safe practices.

Budget and Revenue:

• Maintain accounting of inventory and assist with budget/revenue goals.
• Sell additional company services whenever possible.

Training and Development:

• Create training programs for all technicians and assure the department follows safe practices.
• Provide tools necessary to ensure the department's productivity and safety.

Team Management:

• Participate in hiring/training and motivate staff to form an effective and efficient team.
• Identify developmental needs of others and coach, mentor, or otherwise help others improve their knowledge or skills.

Communication and Coordination:

• Communicate with planning for the service department and the parts department.
• Perform other related duties as required and assigned.

COMPETENCIES:

• Outstanding written, verbal, organizational, and problem-solving skills.
• Self-motivated, resourceful, detail-oriented, and energetic.
• Ability to work independently as well as thrive in a team-oriented environment.
• Exceptional work ethic with a focus on achieving goals and targets in a timely manner.
• Ability to travel.

QUALIFICATIONS & EXPERIENCE:

• 6 - 8 years of experience in a management role in the service/commercial foodservice industry, or equivalent military or practical experience.
• Experience in web-based dispatch systems and knowledge of ERP systems.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Team management and leadership experience.
• Ability to successfully pass a background check post offer acceptance.

Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.

#MKIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io.


Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact View email address on click.appcast.io