Hardware Technician

Note: Applicants must reside in Minnesota Northland Business Systems is looking for a Hardware Technician in/around Burnsville, MN. This position will be working primarily in logging and dictation will be a secondary responsibility. The Hardware Technician is responsible for the installation, maintenance, troubleshooting, and repair of computer hardware, peripherals, and network equipment. This role requires strong problem-solving skills, technical expertise, and the ability to provide excellent support to end-users. This position includes travel to on-site as well as occasional out-of-state travel.

DUTIES AND RESPONSIBILITIES

Install, configure, and maintain computer hardware, peripherals, and related devices. Diagnose and troubleshoot hardware and network issues, ensuring minimal downtime. Repair or replace faulty components such as hard drives, RAM, motherboards, and power supplies. Perform system upgrades, including memory and storage expansions. Set up and test new equipment, ensuring proper functionality. Maintain and update inventory of hardware components and spare parts. Collaborate with IT teams to support software installations and system updates. Ensure security measures are in place for hardware components, including data protection and proper disposal of outdated equipment. Document all repairs, installations, and troubleshooting processes for reference. Create and resolve tickets for each service request through BMS ticketing system Meet with IT Supervisor to receive coaching and support to continually improve and grow Using creativity and innovation to produce better functioning systems and products to move the company forward Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue to IT Learn new products Travel to customer sites as needed which may include overnight stays and travel via company vehicle

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Proven experience as a Hardware Technician or similar role Strong knowledge of computer hardware, peripherals, and network devices Familiarity with diagnostic tools and testing equipment Ability to disassemble, repair, and reassemble hardware components Basic understanding of operating systems (Windows, macOS, Linux) Ability to create and manage tickets and projects consistently and thoroughly Ability to update and/or provide customer documentation in BMS ticketing system and IT Glue Skilled at providing friendly and quality customer service Knowledgeable in and be skilled at using Outlook, Teams, Word, Excel and any other programs that meet company needs Willingness to be a self-starter by taking on a variety of tasks to best serve the client and their project work Ability to possess strong communication skills internally and with the customer to meet their service needs Ability to have a strong attention to detail Ability to contribute and collaborate well on a team Ability to identify, investigate, and troubleshoot problems to find solutions Ability to adapt to provided tools including IT Glue, Log Me In, Kaseya, etc Knowledgeable about conflict resolution techniques and willingness to use them Qualified Applicants must have at least 5 years of experience with hardware support and troubleshooting. Northland Business Systems provides a comprehensive benefits package, including but not limited to Health Insurance benefits, LTD, STD, Life/AD&D, Paid Time Off, 9 paid holidays, and a 401k company match. We strive to maintain our competitive salaries for the market, ensuring we have our hard working employees' wellness in mind. #J-18808-Ljbffr Northland Business Systems