Desktop Support Manager

Description

Leidos Health & Civil Sector is seeking a Hands-On Desktop Support Manager to work onsite full-time in Bethesda, MD.

Candidates must:

• Be local to the Washington, DC metropolitan area and able to work onsite five days per week.
• Be a U.S. Citizen or U.S. Person (Green Card Holder) with the ability to obtain a Public Trust Clearance.

This position is ideal for a highly technical desktop engineering leader who thrives in a hands-on environment. The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues.

This is not a traditional management-only position. The successful candidate will be expected to remain actively engaged in day-to-day support operations, performing many of the same technical responsibilities as their team while providing leadership, mentoring, operational oversight, and technical direction. The Desktop Support Manager will spend a significant portion of their time troubleshooting advanced issues, supporting endpoint technologies, participating in major incident response, maintaining desktop standards, and ensuring the delivery of secure, reliable desktop services across the enterprise.

Required Qualifications

• Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science, Information Technology, or related field with 10+ years of relevant experience, or equivalent combination of education and experience .

• Minimum of 3 years of leadership, supervisory, or team lead experience.

• Extensive hands-on enterprise desktop engineering and support experience.

• Ability to demonstrate advanced troubleshooting and technical problem-solving skills during the interview process.

• Comfortable performing hands-on technical work in addition to personnel management responsibilities.

Strong hands-on expertise with:

• Windows 11 enterprise environments

• Active Directory, Group Policy, DNS, and DHCP

• Endpoint security technologies including encryption, antivirus, firewall management, and patching

• Desktop imaging and automated deployment tools

• Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent

• ServiceNow or similar IT Service Management (ITSM) platforms

• Root cause analysis and incident management

Required Certifications

Candidates MUST possess at least one of the following certifications:

• CompTIA Security+, Network+, or equivalent

• ITIL Foundation (preferred)

• Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).

Preferred Qualifications

• Experience supporting Federal, NIH, or HHS environments.

• Experience managing desktop virtualization environments.

• ITIL Foundation certification.

• Microsoft enterprise certifications.

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If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at View email address on click.appcast.io.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.