Front Desk Representative

As first point of contact, the Front Desk Representative should act as the face of the organization. This position will support daily front office operations, ensuring compassionate and professional care for patients and effective, efficient patient flow. The Front Desk Representative should be confident, professional, and work comfortably under pressure while multi-tasking in a fast-paced environment. Duties and Responsibilities The Front Desk Representative performs the following duties as assigned: Greet and check in/check out patients in a courteous and professional manner Schedule, confirm, and coordinate patient appointments Verify insurance eligibility and benefits prior to patient visits Collect and process patient intake paperwork and demographic information Collect co-pays and process patient payments as applicable Answer incoming calls and respond to patient inquiries with excellent telephone etiquette Maintain accurate patient records in the EHR system Coordinate with clinical staff to ensure smooth communication and patient flow Participate in daily huddles to support team-based care coordination Maintain confidentiality of patient information in accordance with HIPAA regulations Be passionate about healthcare excellence in accordance with Frontera's Mission, Vision, and Values Other duties may be assigned as needed Requirements Knowledge, Skills, and Abilities Required Knowledge of Center's Policy and Procedures Must have excellent public relations and customer service skills Exhibit courtesy/respect for co-workers and be willing to help co-workers when needed Demonstrate organizational abilities and dependability Requires good written and verbal communication skills to communicate effectively with individuals at all levels of the organization Must be able to work under general supervision Must have a professional and mature demeanor Must be able to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information Must be able to retain composure and react effectively in emergency situations Excellent telephone etiquette and interpersonal skills Preferred MS Word and Excel experience Credential and Experience Required Grade/Level of Education: 12/High school diploma or equivalent Preferred Current Cardiopulmonary Resuscitation (CPR) for Healthcare Professionals Certification Supplementary Information The Front Desk Representative will be expected to complete all patient paperwork and daily reports, make appointment reminder calls, and file patient reports in the EHR before the end of the business day. Alternate schedules may be required to facilitate patient care. It is expected that the job will require sitting for extended periods of time, walking and bending through the course of the day. #J-18808-Ljbffr Frontera Healthcare