Senior Facility Maintenance Coordinator
$55kPrideStaff
Senior Facility Maintenance Coordinator
Location: Bohemia, NY (In-Office)
Position Type: Full-Time
Compensation: $55,000 / year
Position Summary:
The Senior Facility Maintenance Coordinator serves as the central operational hub for dispatching, vendor management, client communications, and work order execution. This role requires a high-energy multi-tasker who understands facility operations, trade dynamics (HVAC, electrical, plumbing, handyman, general repair), and vendor negotiation to ensure seamless service delivery and high client satisfaction.
Key Responsibilities:
- Work Order Management: Receive, triage, schedule, and track incoming service requests and work orders from intake to billing completion.
- Vendor & Subcontractor Coordination: Dispatch qualified field technicians and third-party vendors for trade repairs; negotiate rates, obtain quotes, and track project timelines.
- Client Relations: Serve as a primary point of contact for retail clients and property managers, delivering regular status updates and resolving service issues promptly.
- Emergency Dispatching: Coordinate urgent and emergency service calls, ensuring rapid response times and minimal impact on client operations.
- Cost Control & Approvals: Review contractor quotes, issue purchase orders (POs), and verify completed work against invoices before submitting for accounting.
- Process Leadership: Mentor junior coordinators, optimize internal workflows, and maintain strict adherence to client SLAs (Service Level Agreements).
Qualifications & Requirements:
- Industry Experience: Minimum 24+ years of hands-on coordination or dispatch experience within a Facility Management (FM), commercial property maintenance, or commercial trade/contracting environment (Required).
- Trade Knowledge: Familiarity with commercial facility maintenance trades (HVAC, plumbing, electrical, locksmithing, general carpentry, flooring, etc.).
- Technical Proficiency: Experience using CMMS / Work Order Management software platforms along with MS Office (Excel, Word, Outlook).
- Communication: Exceptional verbal and written communication skills with a strong customer-service mindset.
- Problem-Solving: Ability to thrive under pressure, handle high call volume, and resolve complex vendor or client issues independently.
What We Offer:
- Competitive Salary: $55,000 base pay
- Benefits Package: Health, Dental, and Vision coverage options
- Paid Time Off: Paid Vacations, Holidays, and Sick Days
- Professional Growth: Stable office environment with long-term advancement opportunities in a growing company
Vacancy posted 5 days ago
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