Senior Facility Maintenance Coordinator

Senior Facility Maintenance Coordinator

Location: Bohemia, NY (In-Office)

Position Type: Full-Time

Compensation: $55,000 / year

Position Summary:

The Senior Facility Maintenance Coordinator serves as the central operational hub for dispatching, vendor management, client communications, and work order execution. This role requires a high-energy multi-tasker who understands facility operations, trade dynamics (HVAC, electrical, plumbing, handyman, general repair), and vendor negotiation to ensure seamless service delivery and high client satisfaction.

Key Responsibilities:

• Work Order Management: Receive, triage, schedule, and track incoming service requests and work orders from intake to billing completion.
• Vendor & Subcontractor Coordination: Dispatch qualified field technicians and third-party vendors for trade repairs; negotiate rates, obtain quotes, and track project timelines.
• Client Relations: Serve as a primary point of contact for retail clients and property managers, delivering regular status updates and resolving service issues promptly.
• Emergency Dispatching: Coordinate urgent and emergency service calls, ensuring rapid response times and minimal impact on client operations.
• Cost Control & Approvals: Review contractor quotes, issue purchase orders (POs), and verify completed work against invoices before submitting for accounting.
• Process Leadership: Mentor junior coordinators, optimize internal workflows, and maintain strict adherence to client SLAs (Service Level Agreements).

Qualifications & Requirements:

• Industry Experience: Minimum 24+ years of hands-on coordination or dispatch experience within a Facility Management (FM), commercial property maintenance, or commercial trade/contracting environment (Required).
• Trade Knowledge: Familiarity with commercial facility maintenance trades (HVAC, plumbing, electrical, locksmithing, general carpentry, flooring, etc.).
• Technical Proficiency: Experience using CMMS / Work Order Management software platforms along with MS Office (Excel, Word, Outlook).
• Communication: Exceptional verbal and written communication skills with a strong customer-service mindset.
• Problem-Solving: Ability to thrive under pressure, handle high call volume, and resolve complex vendor or client issues independently.

What We Offer:

• Competitive Salary: $55,000 base pay
• Benefits Package: Health, Dental, and Vision coverage options
• Paid Time Off: Paid Vacations, Holidays, and Sick Days
• Professional Growth: Stable office environment with long-term advancement opportunities in a growing company